Regional Property Operations Manager (Ref: 19035)

Position

Regional Property Operations Manager

Location

East Midlands

Band

Grade 7

Contract Type

Fixed Term Appointment 16 months

Overview

The Ministry of Justice (MoJ) Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arms Length Bodies.

MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at 9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio leading on the scale and pace of activity for central government proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

• The Regional Property Operations Manager (RPOM) on behalf of the Head of Property Operations (HOPO) and the regions.
• Prison Group Director provides specialist expertise and advice to establishments and other key stakeholders. (In the absence of a central HMPPS Estates Management function estates and property responsibility is devolved to regions).
• The Regional Property Operations Manager works to the HOPO for the custodial TFM contract (the SM) and with Area Property Operations Managers (APOMs) in the region to oversee custodial TFM contractor performance and ensure delivery in line with the contract, including due governance and process, and with MoJ Property to ensure works and building projects are defined and delivered in line with stakeholder requirements.
• The RPOM provides assurance to HMPPS and MoJ Property that services are being delivered to agreed standards and oversees the resolution of any regional issues regarding the provision of goods and services. The RPOM will lead APOMs and work with other RPOMs to identify wider or ongoing issues that need to be resolved at contract level involving the HOPO.
• This is a Head of Group post reporting to the HOPO with a dotted line relationship to the regional Prison Group Director.
• This is a specialist role that has responsibility for regional policy, budgetary accountability, service delivery management, custodial TFM contract and line management responsibilities based within a Prison Service Region.

Note: The custodial TFM contract includes legislative compliance associated with the maintenance of buildings, equipment and grounds, Health and Safety and Fire safety maintenance, small-scale works and building projects, management of stores, cleaning of non-prisoner areas, waste, energy and environmental management and escorts for contractors and their vehicles.

The post holder will be allocated sites in the East Midlands region and regular travel to sites will be expected weekly.

Summary

• The job holder will provide management leadership, vision and strategic direction for regional estates management and ensure effective contract management is delivered.
• The job holder is deemed the senior lead for the care and development of Public Sector Prison buildings and site infrastructure to maximise the asset value of all mechanical, electrical and building elements. This will include:

o Monitoring and assurance of statutory and mandatory compliance activities and overall management of the TFM contract for HMPPS in their region subject to the strategic contract management responsibility of the HOPO for the contract Lot.

o Delivery management for TFM services to ensure consistency at regional and contract level; to support Area Property Operations Managers where issues require to be escalated; and to support and advise the HOPO.

o Monitoring the performance measurement MI of the TFM contractor in their region and identifying, challenging and where necessary bringing any performance issues to the attention of the HOPO and the Contractor for rectification.

• Exercising delegated budgetary authority and manage spend or where budgets are delegated to governors, coordinate prioritisation of spend in their Region.
• Contributing to coordination and consistency of contract performance MI across the contract lot.
• Liaison with the Procurement Contract Manager for their Region for the effective commercial contract management of the contract.
• Seeking approval from HOPO for all spend above delegation.
• Line managing the Area Property Operations Managers in their region.
• Reporting to the HOPO as line manager and for overall prioritisation and contractual/performance matters.
• Accountable to the Prison Group Directoras lead customer for estates and contract delivery management in the region. Providing specific necessary information and advice.
• In liaison with Ministry of Justice Property Directorate (MoJ PD) and the Prison Group Directorthe job holder will represent the regions custodial and non-custodial property needs regarding the MoJ PDs wider Estates Transformation strategy.
• The job holder will work collaboratively alongside the Regions Senior Management Team taking forward any initiative proactively to ensure effective delivery within the custodial setting.
• This role requires working unpredictable and unsocial hours and to be on call to provide advice or attend sites at any time.
• This is a non‐operational job with line management responsibilities.

Job Description, Duties and Responsibilities

The job holder will be required to carry out the following responsibilities, activities and duties:

• Accountable to SM for leading regional team including managing the transition to the new contract and operating model, identifying continuous improvement and delivering corporate requirements.
• Responsible for the custodial TFM contract supported by Area Property Operations Managers in the region (APOMs) and for overseeing contractor performance ensuring delivery in line with the contract, including due governance and process, and with MoJ PD for ensuring works and building projects are defined and delivered in line with stakeholder requirements.
• Responsible for assurance to HMPPS and MoJ PD that services are being delivered to agreed standards and for overseeing the resolution of any regional issues regarding the provision of services and providing leadership to the APOMs and working with other RPOMs to identify wider or ongoing issues that need to be resolved at contract level involving the HOPO.
• Accountable and responsible for the care and development of Prison Service buildings and site infrastructure to maximise the asset value of all mechanical, electrical and building elements). This will include:

o Monitoring and assurance of statutory and mandatory compliance against the contract and delivery management for Works and FM services to ensure consistency at regional and contract level;

o Supporting the Area Property Operations Managers where issues require to be escalated; and

o Supporting the HOPO in exercising overall strategic control and contract management responsibility.

• Accountable to the Prison Group Director and MoJ PD to provide a regional overview on estates and property issues. The job holder will manage competing pressures whilst maximising asset value, physical security requirements and maintaining optimum operational requirements, including taking account of Health and Safety and Fire Safety advice and providing estates/maintenance guidance ...