Relationship Manager
- Civil Service
- Part Time
- Birmingham
- 56,850 - 68,570
Job Description
Job summary
At DSIT were all about improving peoples lives by maximising the potential of science & technology.
We accelerate innovation, investment and productivity through world-class science, research and development.
We use technology for good by ensuring new and existing technologies are safely developed and deployed across the UK, with the benefits more widely shared.
We are driving forward a modern digital government which gives citizens a more satisfying experience and their time back.
We do all this to enable the Governments 5 national missions: kickstarting economic growth, making Britain a clean energy superpower, taking back our streets, breaking down barriers to opportunity and building an NHS fit for the future.
Above all, we focus on improving peoples lives. Whether its researching new treatments for disease, developing better batteries, reducing burdens through better public services, keeping children safe online, and much more, outcomes for citizens are at the heart of what we do.
Our Inclusive Environment
We offer flexible working benefits, employee well-being support and a great pension. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
Find Out More
We regularly run events where you can find out more about the department and tips for the application and interview process. You can sign up for upcoming events here: https://forms.office.com/e/Jae3B4w7xm
You can also follow our LinkedIn Page: https://www.linkedin.com/showcase/dsitcareers/
Job description
Over the coming months we will be preparing to roll out Neo, our powerful new HR and Finance technology and service for the Matrix cluster - driving a more modern, digital government. The first Departments will go live in June 2026. Neo is a cloud-based system, powered by Workday that will replace legacy HR and finance technology and offline processes across multiple Government Departments and associated Arms-Length Bodies (ALBs). Designed to streamline administrative activities and promote intuitive self-service, Neo is enabling time back to focus on what we value the most serving the public. Moreover, Neos adoption means we are harnessing the power of shared technology at scale. This unified way of working delivers better, more accurate data - eliminating errors, creating one trusted source of truth and accurate reporting. Neo is more than just a new system; it is enabling us to be data-led, to work smarter, respond faster and deliver services that truly meet the needs of the public.
The Neo Centre Office (NCO) is the strategic service management function for the Neo Service. Hosted within Integrated Corporate Services (ICS), its purpose is to monitor, direct, and advise on the delivery of the Neo service, ensuring it operates efficiently and meets performance expectations. It provides central oversight, enabling consistent service quality, timely issue resolution, and continuous improvement. By acting as a governance and coordination hub, the function ensures alignment with strategic objectives, fosters stakeholder confidence, and supports the seamless delivery of Neo across all relevant departments.
Whilst the NCO will be hosted within ICS, some roles are temporarily aligned to the programme (hosted within Department for Science Innovation and Technology (DSIT) until all departments are fully onboarded. Whilst the NCO will have employees hosted across both ICS and DSIT, it operates as one unified team and plays a vital role within the ICS organisation.
The Departments forming the Matrix Programme include Cabinet Office (CO), Department for Science Innovation and Technology (DSIT), Department for Culture Media and Sport (DCMS), Department for Business and Trade (DBT), Department for Energy Security and Net Zero (DESNZ), Department for Education (DfE) and His Majestys Treasury (HMT).
Person specification
As Relationship Manager, you will be the account manager and manage the overall relationship for a department (or set of departments) and key stakeholders (process Subject Matter Experts (SMEs) and functional leads) working closely with Global Process Owners (GPOs), UK Shared Business Services (UKSBS) and other service and technology providers to understand and translate requirements, driving delivery of expected business outcomes and benefit realisation.
Account Management
- Function as an account manager and a single point of contact for departments and key stakeholders, facilitating open communication and discussion between them.
Neo Service Strategy and demand management
- Articulate and communicate how shared services (Neo Services) can deliver business outcomes and value, aligning services with departmental ambitions.
Service and Performance Management
- Foster strategic partnerships through regular dialogue and proactively addressing performance and compliance challenges. You must be able to act as a single point of contact for senior stakeholders, facilitating relationships between them.
Complaint Management, Risks and Issues:
- Act as the escalation point for capability risks and issues and manage their mitigation and/or resolution. Escalate to the Capability Owner as appropriate. Implement consistent and reliable risk management processes and reporting to key stakeholders.
Governance
- Coordinate the development of content for governance communications and act as a communication and change champion for the department.
