Relationship Manager

Relationship Manager

Salary: 40,510 + Excellent Civil Service Benefits

Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)

Permanent , Full Time , 37 hours per week

Introduction

Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.

About CCW

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).

The Role

The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.

Key responsibilities:

• Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
• Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
• Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
• Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
• Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required

The Person

Essential Skills & Experience:

• Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
• Planning & organisation - Ability to manage workload, resources and time effectively
• Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
• Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
• Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers