Salesforce Centre of Excellence (CoE) Lead

Civil Service
Part Time
Birmingham
56,900 - 69,765
Posted 3 days ago

Categories: Government Marketing IT Employer website Report this listing

Job Description

Job summary

The Integrated Corporate Services (ICS) is a shared corporate service. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of over 400 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

Find Out More

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

We are looking for a Salesforce Centre of Excellence Lead to lead the governance, evolution, and adoption of our Salesforce capability.

Salesforce is becoming an increasingly important part of our technology landscape, supporting core business processes, service delivery, and operational teams.

This role will be accountable for the Salesforce Centre of Excellence, ensuring we invest in the right capabilities, provide appropriate governance and control, and create a scalable operating model that supports both delivery and long-term platform health.

Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/

To find out more about the Government Digital & Data profession visit: https://dsit.pagetiger.com/bzwfhzv/1

Person specification

CoE Vision & Strategy:

Maintain the vision, purpose, and value proposition for the Salesforce Centre of Excellence

Establish Salesforce as a strategic platform rather than a series of disconnected projects

Translate organisational strategy into a clear Salesforce platform direction and multi-year roadmap

Champion the Salesforce capability internally and build confidence in the CoE model

Governance & Operating Model:

Own the operating model for the Salesforce Centre of Excellence

Maintain clear governance, decision-making forums, and working groups

Own the standards and guardrails for solution design, development, release, support, and change

Roadmap & Prioritisation:

Own and maintain the Salesforce platform roadmap

Establish and run a transparent prioritisation framework for Salesforce demand

Balance investment across:

Platform capability and sustainability

Business change and feature delivery

Governance, controls, and technical improvement

Adoption, enablement, and service improvement

Make trade-offs visible and understood across stakeholders

Standards, Quality & Platform Health:

Maintain standards for configuration, customisation, integration, release management, environments, support, and documentation

Ensure consistency and quality across all Salesforce work, whether delivered internally or through suppliers

Drive reduction in duplication, unmanaged customisation, and technical debt

Promote reuse, simplicity, and long-term maintainability across the platform

You will also be responsible for Supplier & Delivery Oversight, Adoption & User Experience and Metrics & Value Tracking.

The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team.

Essential Criteria

Proven leadership experience in platform governance, product leadership, or enterprise capability management

Strong experience working with Salesforce or a comparable enterprise platform

Experience establishing and maintaining governance, standards, and operating models across multiple teams

Strong prioritisation and stakeholder management skills

Experience managing demand in a complex environment with competing priorities

Ability to make trade-offs and challenge demand constructively

Excellent communication, leadership, and influencing skills

Desirable Criteria

Experience establishing or leading a Centre of Excellence or similar platform function

Experience managing third-party suppliers and delivery partners

Experience working across product, architecture, engineering, and delivery teams

Experience improving platform maturity, control, and long-term sustainability

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Salesforce Centre of Excellence Lead role and the team, we strongly encourage you to apply. We'd love to hear from you!

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