Senior Business Analyst

Senior Business Analyst

63,000 per annum

Bedford

Permanent

Hybrid

Sat in the Digital Product Team, this role contributes to the delivery of a broad ecosystem of digital self-serve tools and services that allows MaPS, and its service delivery partners, and stakeholders, to provide services that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. This includes supporting the implementation, integration and continuous improvement of CRM and CCaaS solutions to enable improved customer insight, engagement, and service delivery.

You will work closely with Product Managers and Delivery Managers, technical and subject matter experts to ensure we deliver the right solutions to meet our customer, technical and business requirements.

You will be responsible for deliverables including requirements written as user stories for technical delivery; end to end requirements traceability and assurance; process modelling and analysis; options and feasibility assessments; solution documents; business cases and proposals.

You will be responsible for developing and supporting key stakeholder relationships across the organisation and working collaboratively across disciplines. You will actively contribute to best practice development within the BA Community of Practice.

You will be curious, proactive and seek to be a subject matter expert in your programme area.

The role is aligned to the Government Digital and Data Profession Capability Framework: https://ddat-capability-framework.service.gov.uk/role/business-analyst#senior-business-analyst

At this role level, you will:

• Lead requirements elicitation, analysis and assurance in the end to end business planning and software development lifecycle
• Ensure new products and services meet business, user and industry requirements and are aligned to the organisations strategic commitments and organisational goals
• Analyst, synthesise and clearly communicate business problems and opportunities
• Proactively identify areas for improvement, assess feasibility and impact, and define success measures
• Support decision-making related to prioritisation and minimum valuable product by sharing your analysis led insights
• Understand business and policy constraints and their impact of requirements and feasibility
• Create, refine, prioritise and maintain user stories written in BDD / Gherkin syntax to ensure requirements are delivered and can be quality assured end to end.

Essential:

• Adapting to delivery methodologies
• Business and user acceptance testing
• Business modelling
• Business process improvement
• Change, benefits and adoption analysis
• Context, problem and option analysis
• Defining and managing business needs, user needs and requirements
• Digital and data systems analysis
• Stakeholder relationship management
• User experience insight analysis
• Experience working in the public sector

Desirable:

• Experience working on CRM and CCAAS systems
• BCS Diploma or IIBA certificate in Business Analysis