Senior Business Relationship Manager Service

Can you build trusted relationships that influence digital strategy and drive change?

Do you have the vision to shape digital demand and translate business needs into impactful services?

Would you thrive as a strategic advisor, connecting business priorities with digital innovation?

If so, wed love to hear from you! 

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. 

Build trusted relationships. Shape digital strategy. Deliver meaningful change.

Join us as a Senior Business Relationship Manager and play a pivotal role in connecting business priorities with digital innovation across the Department for Transport.

Joining our department comes with many benefits, including: 

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday 

• Flexible working options where we encourage a great work-life balance. 

Read more in the Benefits section below! 

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers. 

As a Senior Business Relationship Manager, you will act as a trusted advisor to senior leaders, building influential partnerships that align business priorities with digital capabilities and services.

Working across a diverse portfolio, you will help identify and shape demand for digital services, develop strategic roadmaps, and ensure investment is focused on initiatives that deliver the greatest value for users and the organisation. You will provide expert guidance, challenge proposals where appropriate, and influence decision-making at a senior level to support the delivery of departmental objectives.

You'll work across Digital, Information and Security and the wider DfT family, translating complex business needs into practical digital solutions while championing user-centred approaches and continuous improvement. This is a high-profile role offering the opportunity to shape digital strategy, drive organisational change, and play a key role in delivering better services for colleagues, citizens and stakeholders.

Your responsibilities will include, but arent limited to: 

• Working in partnership with colleagues and networks, providing expert advice, assurance and guidance, and delivering insight and influence.  
• Leveraging digital, data and technology capabilities to help deliver inclusive user and citizen focused services in support of DfT strategic objectives.  
• Developing trusted and influential relationships with senior stakeholders within your portfolio which allows you to stimulate, surface and shape demand for digital capability. 
• Using knowledge to provide actionable insight that allows Digital, Information and Security to prepare for future organisational demands.  
• Influencing business planning and identify opportunities for the application of both existing and innovative technologies to better meet user need. 

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. 

To be successful in this role you will need to have the following experience: 

• Excellent stakeholder management skills with the ability to build strong, trust-based partnerships and experience of briefing, challenging, influencing and engaging with senior officials or officers.
• You will be an experienced Digital & Technology professional with practical experience delivering digital and technology outcomes.
• Experience of relationship building with senior stakeholders and colleagues.
• Experience shaping Digital and Technology needs aligning business demand with in-house capability and/or third-party delivery partners.
• Experience of engaging and influencing senior stakeholders. Able to review and assess complex technical issues and then inform in a non- technical manner.
• Experience creating roadmaps and plans showing commonality of demand across the enterprise and highlighting potential gaps and risks.
• You will be adept at working collaboratively. This will include demonstrating leadership and ownership.

Working hours, office attendance and travel requirements 

Full time roles consist of 37 hours per week. 

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week. 

Occasional travel to other offices will be required, which may involve overnight stays.  

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.  

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.   

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship 

DfTc does not offer Visa Sponsorship for this role