Senior Business Support Officer

Serious and organised crime may feel far removed from our everyday lives, but it kills more people than all other national security threats combined. The NCA sits at theheart of the UK's response. We tackle those that pose the greatest risk to our safety and security. We operate proactively at the high end of high risk, undertaking investigations to bring offenders to justice.

The NCA has a wide remit and we are looking for committed individuals to join us in a Business Support capacity, to provide vital administrative and professional expertise across all departments in the NCA.

This role is an exciting opportunity to become a vital member of one of our teams you will gain vast knowledge and experience with no two days being the same.

You will manage a team responsible for providing business support and governance to operations, corporate and central service functions and contribute towards the achievement of the strategic objectives of the National Crime Agency (NCA). To develop, implement and improve core delivery functions and support services. Along with supporting the development and implementation of strategy and policy.

There are business support roles within our operational and capabilities(non-operational) functions. The Business Support role is a great way to explore an area of business you are most interested in and acting as a Single Point of Contact for them, becoming an expert within the designated business. We appreciate candidates will have preferences in different business areas and will be considered in the broadest sense across the agency. The location and preferences available are clearly set out in the Application Process section should you choose to specify.

Please Note: Security Vetting requirements - To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and for some roles achieve DV clearance within the first 12 months in post. In some cases DV may be required on entry.

Duties and Responsibilities

Manage a Team - Manage a team supporting the business through policy development, planning, performance, service delivery and governance.

Manage Resources - Manage and direct resources to ensure work is completed within agreed timescales/financial constraints and quality standards, in line with Agency policy.

Supervise Administration - Supervise the research, development, collation, co-ordination and dissemination of management information including policy, reports, briefings, business plans risk registers, presentations and web based communications as appropriate

Manage Case Management - Manage/supervise case management, planning activity or campaigns (as appropriate).

Develop and Manage Processes - Develop policy, reports, procedures and manage/monitor data systems across business areas.

Provide Advice and Support - Provide managers and officers with advice, guidance and support as and when needed.

Manage Data Governance - Supervise the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with Agency policy.

Work with external and internal stakeholders - Work with government departments, statutory bodies, private organisations, academia and industry (as appropriate) and attend working groups, government committees / meetings (as required).

Conduct PDS - Set SMART objectives, have regular 1-1's with officers and complete PDS process in line with NCA Policy and deadlines.

Training - Induction training and informal coaching as required, depending on the experience level of the team. Facilitating opportunities for continuous development.

Performance Management - Manage issues relating to the performance and conduct of officers in line with Agency values/policy.

Skills, Knowledge and Experience

Manage People Performance - Set clear expectations for the team(s), using feedback and coaching techniques as part of regular performance conversations, recognising good performance and promptly addressing both poor performance and poor behaviours.

Prioritising personal and professional development - Ensure regular development discussions happen within the team(s), empowering everyone to own their personal development plan and access formal and informal learning opportunities to maximise individual effectiveness.

Managing challenging and sensitive communications - Recognise situations that are likely to lead to conflict or tension within the team(s), confidently approaching these sensitively and with compassion to identify early resolutions.

Purposeful - Thinks and works strategically and systematically, leading and supporting as required, respecting the drivers of culture and team values - creating the connection between work and citizen outcomes.

Business and Risk - Balances priorities across managing operations, finances, risks, experimentation and resources.

Transformation - Drives and leads change through people, by balancing what is known and controllable, embracing uncertainty with positivity and a growth mindset. Anticipates, adapts and reacts to new and changing dynamics - looking externally to bringing in new ways of thinking to deliver positive citizen outcomes.

Coaches Others - Listens and questions others effectively, to help them visualise and consider how they can best achieve their objectives.

Provides Mentorship - Acts as a role model - encouraging growth in others by sharing knowledge and experience.

Manages Resources - Effectively manages demand on a service or team by planning and allocating the resource to deliver a high level of service and value for money and meet changing business and environmental needs.

Focus on the right outcomes - Understands the wider business, its remit and goals and remains focused on the right outcome for the business, rather than individual needs or goals.

Information Management - A good understanding of information management

Legislation - Awareness of legislation affecting NCA activity

Data Analysis - Experience of analysing data, information and statistics from a range of sources.

Entry Requirements