Senior Case Manager, SEO, Perm, Liverpool/ Newport

Job Purpose

As Senior Case Manager, you will be responsible for managing the delivery of compliance cases in furtherance of the Commissions statutory functions to identify and investigate apparent misconduct and mismanagement and abuse in charities; this will involve some of the Commissions high-risk cases and those of interest to the public. You will be responsible for ensuring that the Commissions risk framework is properly applied for all cases, including statutory inquiries, and that the Commissions legal powers are properly applied to protect charities and their property/assets from risk of, or ongoing, abuse.

The High Risk Compliance team is responsible for investigating and addressing allegations of misconduct and/or mismanagement within charities. The teams work includes cases where charities have been, or are at risk of being, abused for terrorist, extremist, or other malign purposes. Knowledge and/or experience in terrorism, extremism, or state threats is not essential but is desirable.

You will lead and manage a team to deliver casework outcomes, ensuring our powers are exercised correctly, proportionately and in a timely way, focusing on the outcome and impact of our work. You will be accountable for the delivery of the key performance indicators for your team in terms of delivering casework outcomes, quality and consistency within a cycle of continuous improvement, all underpinned by our customer service ethos and principles. In addition, you will mentor and support Case Managers and Case Officers in the progression and management of their cases and provide advice and support to members of the team about the use of legal powers and a range of case strategies.

Your work will focus on personally leading regulatory matters where the matters are most complex, highest risk, and highest profile involving charities from across the sector. You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commissions ability to build public trust and confidence in the charity sector.

You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commissions ability to build public trust and confidence in the charity sector. Ensuring charity can thrive and inspire trust, so that people can change lives and strengthen communities.

Key Responsibilities:

1. Leadership and Management Responsibilities: Technical oversight and mentoring and/or line managing a team, often across different locations, setting priorities and motivating staff to meet operational targets and deliver quality regulatory outcomes; involved in leading change and continuous improvement and wider departmental and organisational priorities.
2. Manage Complex Work: Manages complex regulatory casework that may include statutory inquiries and competing priorities across teams, providing supervision and advice on issues of the highest risk and novel work; works in line with guidance, business rules and legal requirements.
3. Make and Record Evidence Based Decisions: Uses risk-based judgement to identify appropriate solutions and outcomes to the highest risk / profile issues, giving assurance to senior management and the Board when required; makes decisions independently, using evidence and analysis; works collaboratively with legal, accountancy, press and intelligence colleagues as appropriate. Where managing staff ensure they also make and record evidence-based decisions.
4. Engage Stakeholders Effectively, Working with External Partners: Where appropriate, ensures trustees understand and discharge their legal duties; considers use of legal powers where necessary to ensure compliance; ensures teams use multiple communication channels: written correspondence, calls, and face-to-face; engages proactively with key stakeholders, including sector representatives, Parliamentarians, other regulators, government departments, and law enforcement to deliver robust and high impact regulatory outcomes.
5. Deliver Organisational Objectives: Contributes personally to the teams outputs and successes; where relevant leads teams to meet performance and quality targets, role modelling the Commissions and Civil Service values and behaviours.
6. Lead On and Implement Quality Assurance Standards: Undertakes reviews and/or assurance to assess against agreed quality standards. Provides feedback and contributes to Directorate-level continuous improvement, embedding lessons learned.
7. Take Ownership of the Development of Self and Others: Develops a broad range of skills across the job family and identifies and shares good practice proactively; identifies development opportunities and seeks support and input where appropriately; takes lead responsibility for developing and maintaining standards and identifying training opportunities, gathering good practice from inside and outside the organisation.
8. Policy & Strategy: Develops, implements, and advises on policy and business strategy, often translating high-level goals into operational plans.
9. Resource & Risk Management: Manages resources while identifying and managing risks.

Essential Criteria

Ability:

• Strong written and verbal communication skills and presentation skills
• Excellent relationship management skills
• Ability to gather information from internal and external sources
• Strong analytical skills and sound judgement to evaluate large amounts of complex information
• Able to manage and conduct own caseloads to set standards, and oversee the caseloads and performance of others.
• Leadership and people management with the ability to develop and lead a high performing team.

Experience:

• Experience of leading areas of work and helping to develop the skills of others.
• Experience of conducting investigations or other regulatory work
• Experience of evidential information gathering and analysis/case working
• Experience of managing a large workload with competing demands.
• Planning and prioritising competing demands to ensure performance targets and deadlines are met.

Technical:

• Operational knowledge of investigations legislation, practices and regulatory frameworks gained from working with, or in, the charity sector, other civil regulator or investigatory body.