Senior Content Designer

We are MHCLG

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people's lives. Whether it's through the homes we live in, the work of our local councils, or the communities we' re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you' re thinking of joining us, there's never been a more exciting time.

The senior content designer will be part of our Digital Planning Programme at MHCLG. The Digital Planning Programme is a multidisciplinary team within the MHCLG Leasehold, Private Rental, and Digital Directorate who work with policy colleagues, local government, planning software developers, and planners, shaping the product roadmap and delivering value for our users.

The programme uses agile methodologies to create, test, iterate, and deliver our range of interventions:

• Plan Making
• Planning Data
• Planning Software and Open Digital Planning
• Property Technology

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

As a Senior Content Designer, you'll:

• Be involved in the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels
• Make things easier for people to understand and use. This can involve working on a single piece of content or on the end-to-end journey of a service
• Make sure appropriate content is shown to a user in the right place and in the best format
• Start from discovery and work closely with user researchers, service designers and interaction designers
• Take responsibility for content quality, manage small teams and mentor content colleagues write and map user stories
• Review the work of others to assure quality
• Lead on cross-government content projects
• Engage with and contribute to the cross-government content community

Make sure your CV and interview answers explain how you meet the criteria. We recommend using the STAR technique (situation, task, action, result) and first-singular pronouns ('l', 'me', 'my' and 'mine' instead of 'we', 'us', 'our', 'ours').

As a Senior Content Designer, you'll have:

• Extensive experience writing clear and easy to understand content in plain English that meets user needs and achieves the right outcomes
• Extensive experience reviewing, editing and evaluating content following the GOV.UK Style guide, the Service Manual and the GOV.UK Design System
• Extensive experience using research and data to develop, test and iterate multiple design ideas, designing inclusive services that meet a wide range of access needs
• A proven track record of working closely and negotiating with stakeholders including giving, receiving, and encouraging constructive criticism
• Demonstrable experience in agile working (content design)
• Practitioner level on content concepts and prototyping
• Experience in strategic thinking (content design)
• User focus and user-centred design experience