Senior Internal Communications and Campaigns Manager

The Infected Blood Compensation Authority (IBCA) is a new arms-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCAs work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), compensation will be paid to those infected and affected. This role is an opportunity to join a new Arms Length Body the Infected Blood Compensation Authority (IBCA).

Together we are building a team of Communications and Engagement professionals to put the infected and affected community at the heart of our communications and support them to get the compensation they are entitled to.

The number one goal for this organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this.

The Communications and Engagement team sits at the heart of the IBCA to ensure we explain the new compensation scheme with clarity, simplicity and effectiveness.

This role is responsible for planning and delivering internal communications for the Infected Blood Compensation Authority (IBCA). You will help ensure our communications effectively support the development of IBCA and the creation of our compensation service while also supporting corporate priorities and helping IBCA be a great place to work.

You will lead and own the internal communications strategy for IBCA, taking responsibility for shaping the organisation's internal voice and driving it forward through a programme of channels, products and events. This includes taking the lead on developing and delivering proactive digital communications, internal events and guidance that build transparency and trust across the organisation.

We are creative, fast-working and encourage collaboration. With a big job to do youll be striving for innovation and excellence as we build the team together.

The primary role for the job holder will be in internal communications, but you may also be asked to support some of our key external and campaign activity.

Responsibilities

We are looking for a highly motivated and enthusiastic leader to join our communications and engagement team. This is a vital role and will be a challenging and exciting opportunity to develop communications strategies and build a high-performing and motivated team to deliver high quality campaigns.

The job will require the candidate to:

• Deliver on the internal communications strategy, putting in place internal communications channels, content plans and monitoring required.
• Draft and deliver clear, accurate and effective content for internal and external communication campaigns.
• Build and maintain strong relationships across the organisation.
• Provide strategic communications advice, counsel and constructive challenge to senior managers and others as required on how communications can help support IBCA objectives.
• Ensure proper use of insight and evaluation across to inform future work and demonstrate effectiveness.
• Contribute to strategic plans, evaluation documents, reports and other IBCA communications materials and briefings.
• Plan and oversee the delivery of integrated communications for IBCA, covering both internal and external audiences across multiple channels
• Lead campaign delivery, identifying opportunities to promote IBCA messages and support

Essential Criteria

• Experience of developing and delivering clear, accurate and effective communications plans and products across both internal and external channels
• Excellent written skills with the ability to take complex policy information and explain it to non-expert audiences in a straightforward way.
• Demonstrable experience of using behaviour change tools and techniques to support campaign objectives.
• Leading delivery of corporate digital channels in a busy organisation with a mix of operational and corporate roles, including intranet functionality.
• Experience of working collaboratively across teams with colleagues at all levels.
• Experience of evaluating communications activity and feeding back insight.
• Ability to work in a fast paced, demanding and unpredictable environment with the ability to prioritise work, often under pressure.
• Strong interpersonal skills and the confidence to challenge decisions should it be necessary.

Desirable Criteria

• Understanding and knowledge of the Government Communications Service, including the tools and techniques they use to support marketing campaign delivery. For example OASIS models, COM-B and the GCS evaluation framework.
• Experience of working in a regulatory environment.
• Experience of managing a team.
• Experience of effectively managing, planning and overseeing the work of a team to hit delivery expectations.