Senior Operational Contract Manager

The Operational Contract Management Team forms part of the Enterprise Services - Service Performance team within the Digital, Data & Technology (DDaT) Command, ensuring the effective, efficient and economic delivery of services supplied to the NCA through application of proven proactive Supplier management techniques, service delivery assurance, financial management and a philosophy of continuous service improvement.

To be successful in this role you will need to lead and manage a team supporting the business through policy development, planning, performance, service delivery and governance.

You will direct resources to ensure supplier obligations and quality standards in line with Agency policy are met.

This role aligns with the Operational Contract Manager within Government Commercial Function (GCF) more specifically the Contract Management Pioneer Programme - Competencies Framework. With elements of Senior Business Relationship Manager within Government Digital and Data Profession Capability.

Skills, Knowledge and Experience - Description

• Strong Interpersonal skills - Able to build positive working relationships, communicate clearly and respectfully in written and verbal form, adapting style to suit different audiences. Build positive working relationships, through active listening, empathy and professional collaboration to influence, resolve issues and work effectively with others.
• Negotiation skills - Able to reach fair and effective agreements by understanding different viewpoints, presenting clear reasoning and finding solutions that meet shared objectives. Uses confidence, communication and problem‑solving to resolve issues and secure positive outcomes.
• Contract knowledge - Understands the principles of contract law, terms and conditions, and how contracts are structured and managed. Able to interpret contract requirements, identify risks or issues, and ensure obligations are met throughout the contract lifecycle.
• Risk Management - Able to identify potential risks early, assess their impact, and put effective measures in place to reduce or prevent them. Uses sound judgement, analysis and structured processes to maintain control and support reliable delivery.
• Commercial and Financial acumen - Understands how financial and commercial factors influence contracts and service delivery. Able to assess value for money, monitor costs, interpret financial information and make informed decisions that support effective and sustainable outcomes.
• Attention to detail - Able to work accurately and carefully, checking information, documents and data to ensure it is correct and complete. Identifies errors or inconsistencies early and maintains high standards in all work to avoid legal or compliance risks.
• Project Management - Plan, organise and coordinate work to meet agreed goals and timescales. Oversee multiple contracts at once, managing deadlines, resources and tasks effectively.
• Analytical thinking - Examine information carefully, identify patterns or issues and draw sound conclusions. Uses logical reasoning to assess complex contract issues, evaluate options and recommend effective, evidence‑based solutions.
• Technical skills - Able to use relevant software, systems and data analysis tools confidently, including contract management platforms and Microsoft Office. Comfortable working with data, updating information accurately and learning new technologies when required.

Essential Criteria

You must meet the essential criteria and evidence this within your application to be considered for the role.

Entry Requirements

• Ability to communicate effectively
• Proficient in Microsoft Office applications including Word, Excel, Outlook and PowerPoint