Senior Service Transition Manager

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

This role lies within Home Office Digital, embedded in the Digital Corporate Enablement Office Portfolio and aligned to the Metis Product Team. This role is pivotal in ensuring the operational integrity, service continuity, and strategic alignment of Metis, the Home Offices Oracle Fusion-based ERP platform supporting HR, Finance, Payroll, and Procurement for over 55,000 users.

As Senior Service Transition Manager, you will be part of a team who is accountable for ensuring designs for new or changed IT services are supported by the required resources necessary to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward-looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards.

You will focus on small scale transitions with a relatively low impact, transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with operations and support ongoing services.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.  

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital.

As a Senior Service Transition Manager, your main day to day responsibilities will be:

• Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs.
• Reporting status and pipeline information regularly and accurately to team leads as well as status and pipeline information, regularly and accurately to team leads
• Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels.
• Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Contributing a standard set of transition gateways to move to live service using a clear and structured methodology, assisting in developing policies, processes and procedures in line with best practice.
• Producing timely Statements of Work and assessing whether there are adequate resources to complete the activities, supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams.
• Creating a Service Package document drawing on knowledge of the service and the Service Architect.
• Capturing risks from transition activities and keeping the risk register up to date, communicating any impacts with any relevant stakeholders in a timely manner.

Essential Skills

As a Senior Service Transition Manager, you will have experience of:

• Reviewing and managing changes to service and creating associated documentation.
• Productive working relationships with project and support teams through effective communication and stakeholder management.
• Producing high quality deliverables in a variety of contexts / environments within time constraints.
• Applying a structured and methodical approach to problem solving in the most efficient way.
• Applying a breadth of knowledge of technical skills and applications Oracle Fusion, Oracle ERP.
• Working in enterprise scale IT transition teams and adhering to industry best practice.

SFIA capability framework 

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework:  All skills A - Z English (sfia-online.org).

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA Levels of responsibilityto understand what would be expected for each technical skills listed below.

Strategy and Architecture:

• Advice and Guidance

• • Methods and Tools (METL) level 3

Change and Transformation:

• Change Implementation

• • Project Management (PRMG) level 3

• Change Analysis

• • Business Situation Analysis (BUSA) level 3

Delivery and Operation:

• Service Management

• • Service Acceptance (SEAC) level 3

• Technology Management

• • Technology Service Management (ITMG) level 3

Relationships and Engagement:

• Stakeholder Management

• • Stakeholder Relationship Management (RLMT) level 3