Senior User Researcher (Research Operations Specialist) (Ref: 18782)

Senior User Researcher (Research Operations Specialist)

Location: National*

Closing Date: 28 th June

Interviews: W/C 13 th July

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**:

National: 58,511 - 65,329

London: 63,343 - 70,725 (which may include an allowance up to 332)

Working pattern : Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 18782

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

Were recruiting for a Senior User Researcher (Research Operations Specialist), here at Justice Digital, Data and Science to be part of our warm and collaborative User Research team.

This role aligns against Senior User Researcher from the Government Digital and Data Framework

User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use our services. Their findings allow teams to design and build better services more quickly and at lower cost and risk, and to continuously improve services based on data and evidence.

As our services continue to grow in scale and complexity, Research Operations plays a critical role in enabling user researchers to deliver high quality insights safely, consistently and efficiently. By improving the systems, processes, tools and operational support around research, Research Operations helps increase the pace at which teams can learn about users and make informed decisions.

About the role

As a Research Operations Specialist, you will develop and continuously improve the operational support that enables our community of over 80 user researchers to work effectively in a large, agile and multidisciplinary organisation.

You will help ensure researchers have the recruitment services, participant management processes, tools, templates, operational guidance and knowledge management support they need to generate high quality insights quickly, consistently and safely. You will also play a key role in maintaining the professional, ethical and legal standards expected of research at MoJ, while improving the efficiency, scalability and effectiveness of research operations across the organisation.

Your core accountabilities for the role will include:

• ensuring effective research governance, compliance and professional standards

• supporting researchers to deliver high quality research effectively and safely

• increasing the efficiency, scalability and pace of research delivery and insight generation

• supporting the development of the User Research community and profession across JDDS

We are looking for someone who is passionate about helping research teams work effectively at pace while maintaining high standards of quality, inclusion and compliance. Youll report to the Head of User Research, be part of the Research Leadership Team, and work closely with researchers across the organisation to identify operational challenges and opportunities for improvement.

Youll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.

• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the Kings birthday .

• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive worklife balance.

• Employees are allocated 10% of their working time for personal and professional development.

• A 1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities:

• Assure compliance by working with researchers and stakeholders to ensure research is carried out in line with appropriate legal, ethical and professional standards (including by not limited to inclusive research practices, GDPR and data handling, consent and confidentiality requirements, participant and researcher safeguarding, internal security clearance of tools, etc)

• Lead on establishing and delivering operational services to the user research team, including participant recruitment and management, tools, templates, operational guidance, governance processes and supplier management

• Identify operational bottlenecks, inefficiencies and duplication across the research process, and improve workflows and processes to increase the pace at which teams can generate and use research insights

• Support the development of scalable and sustainable approaches to participant recruitment and management, including improving recruitment processes, supplier relationships and approaches to participant panels and ongoing recruitment needs

• Improve operational maturity and efficiency through better tooling, automation and emerging technologies, including ...