Supplier Manager

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HMRC is transforming the UKs tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. 

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work allowing HMRC to focus its resources where they can deliver the greatest impact. 

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRCs wider customs strategy and policies. We design, manage and maintain a wide range of other IT services and systems that support customs and international trade activities and beyond. Our teams are made up of specialists in delivery, business analysis, engineering, and live service support. We collaborate closely with stakeholders across HMRC to ensure our IT systems meet their needs

As a Supplier Manager within CDIO Borders and Trade, you will manage a portfolio of supplier contracts, ensuring strong performance, value for money and delivery against agreed outcomes. You will oversee key aspects of supplier management including relationships, risks and issues, budgets, and continuous improvement, aligned to HMRC standards and ways of working.

Working with a wide range of stakeholders across Commercial, Finance, Security and Programme teams, you will support the effective delivery of critical services across Borders and Trade. You will also play a key role in ensuring compliance with security and onboarding/offboarding requirements, maintaining a clear understanding of contractual obligations and supporting improvements to processes and ways of working. This is a fast-paced and collaborative environment where you will be expected to build strong relationships, resolve challenges and contribute to a high-performing Supplier Management community.

Do you have a strong background in Supplier Management, with experience in managing strategic suppliers within a large and complex organisation? If so, we have an exciting opportunity for a Supplier Manager to join HMRCs Chief Digital & Information Office (CDIO), supporting some of the most ambitious change programmes in government.

We offer a unique opportunity to work with cutting-edge technologies, influence large-scale digital programmes, and make a meaningful, lasting impact on millions of people and businesses across the UK.

For further information please sign up for our Webinar on the 11th August starting at 2:30pm. Please register here Supplier Manager - Information Session Fill in form

Were looking for a proactive and collaborative Supplier Manager who enjoys working in a fast-paced environment and building strong, effective relationships across a wide range of stakeholders.

You will be confident engaging with colleagues at all levels and able to influence, challenge and support others to achieve the right outcomes. Youll bring a curious and improvement-focused mindset, with the confidence to question existing ways of working and help drive positive change.

You will have experience managing supplier or commercial relationships, with a good understanding of performance, risk and contract management. Strong organisational skills, attention to detail, and the ability to balance multiple priorities are essential.

Above all, you will be a team player who is adaptable, open to change and committed to delivering high-quality outcomes as part of a professional and supportive Supplier Management community.

Responsibilities:

• Manage strategic supplier relationships and ensure delivery against contractual obligations, including day-to-day service delivery management.
• Lead supplier performance reviews, including monitoring and managing operational performance service improvement plans, and issue resolution.
• Understand and interpret KPIs, SLAs and critical metrics to effectively measure supplier performance and drive operational improvements.
• Support contract governance, including reporting, business continuity planning, risk management, and compliance.
• Collaborate with internal stakeholders across commercial, finance, and delivery teams to support effective service delivery and contract outcomes.
• Contribute to contract renewals, variations, and re-procurements in line with internal governance requirements and public procurement regulations.
• Drive innovation and continuous improvement through supplier engagement and identify opportunities to enhance operational performance.
• Support budget management activities, including purchase orders and invoice approvals, working closely with Finance.
• Support mobilisation and transition of new or changing supplier arrangements.

Essential Criteria

• Recent experience in managing multiple suppliers in a large, complex organisation.
• Strong understanding of contract management principles and supplier performance frameworks.
• Ability to analyse performance data and drive service improvements.
• Excellent stakeholder engagement, relationship building and communication skills.
• Knowledge and experience of engaging suppliers via Statements of Work (SoWs), including defining deliverables, milestones, and performance measures.
• A solution-focused mindset, with the ability to identify issues, challenge existing ways of working and implement improvements.
• Understanding of contract management principles and supplier performance frameworks, including KPIs, SLAs and risk/issue management.

Desirable Criteria

• Practitioner level in Contract Management & Capability Programme (CMCP).
• Experience working in Agile or IT environments.

Office Closures

If your location preference is for the following site, its important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.