Surge and Rapid Response Team - Administrative Officer

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Are you adaptable, quick-thinking, and great at assisting customers?

If this sounds like you, then you could be just the person were looking for to join our Surge and Rapid Response Team (SRRT).

SRRT is looking for enthusiastic individuals to join our unique and innovative team in supporting government departments across the Civil Service.

The Surge and Rapid Response Team (SRRT) work across government departments to provide operational support for planned peaks in demand, unplanned demand and provides a crisis response for unforeseen events.

Some of SRRTs biggest customers include the Home Office, Cabinet Office and Department for Work and Pensions, however regular provision is provided to smaller parts of the Civil Service including the National Crime Agency and Animal, Plant and Health Agency.

We pride ourselves on delivering excellent customer service to everyone we support. We are a hugely adaptable and flexible team who can deploy our people where and when they are needed the most, frequently at short notice. This means sometimes staying and working away from home, across the UK and sometimes abroad, including overnight stays.

The Surge and Rapid Response Teams are based out of HM Revenue and Customs, and we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success in SRRT, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In this frontline customer service role, you'll be handling inbound and outbound calls, assisting customers, and providing vital administrative support where its needed most.

You will also have the opportunity to enrol onto our Level 3 Apprenticeship Programme, which is a fantastic way to earn whilst you learn and gain a formal qualification as part of your day-to-day role.

Need for Flexibility Must be able to travel nationally or abroad, sometimes at short notice, including overnight stays. (The Surge and Rapid Response Team will pay for all travel and accommodation associated with work related activity). Flexibility is a contractual requirement for this role.

Before applying for this role, please consider if the following requirements are suitable to your personal circumstances as they are a contractual requirement for this role.

What youll be doing:

• Answering inbound calls and making outbound calls to assist customers.
• Managing casework and data processing using various IT systems.
• Occasionally engaging with customers face-to-face when required.
• Adapting to urgent tasks, which may involve traveling at short notice.
• Communicating effectively and working independently in a dynamic environment.

Kick-start your career with full training and support, no previous experience is required. All we ask if that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, youll be part of a friendly and supportive team thats invested in helping you grow and reach your full potential.

You can find out more about what its like working in Surge and Rapid Response Team on the Civil Service Careers website HMRC The Surge and Rapid Response Team , Civil Service Careers

Operational Delivery Profession

You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same score at interview.

Working Patterns

As a flexible employer, we will consider part-time requests and will agree requests where possible, considering our operational and customer service needs. Part-time is a minimum of 22 hours 12 minutes per week. Pay and annual leave will be pro-rata, if we can agree your request.

You will be required to complete your induction and any deployment training on a full-time basis.

Question & Answer Session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.

This will take place on Tuesday 8th September at 2:00pm.

Please visit Surge and Rapid Response Team Recruitment Campaign Q&A to book your place SRRT - Administrative Officer - Q&A Session - Tues 8th September 2pm - 3pm

Questions relating to an individual application must be emailed as detailed later in this advert.

Apprenticeship

As a Surge and Rapid Response - Administrative Officer, if you select to complete an apprenticeship, there is an expectation you will progress this in accordance with the completion date determined by the Apprenticeship Programme and achieve a pass or above at End Point Assessment.

Withdrawal from the programme would only be considered in exceptional circumstances and HMRC reserve the right to manage your performance and conduct on your apprenticeship, in line with HMRC internal policies.

Any training requirement and your probation period will run concurrently. If you do not successfully complete your probation period required as a condition of your role, your employment with HMRC may be terminated.

Office Closures

If your location preference is for the following site, its important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.