User Researcher x 2

About you

This role would suit someone who is curious, analytical and motivated by solving complex problems through research and evidence.

You will enjoy working collaboratively in multidisciplinary teams, communicating insights to a range of audiences and helping teams make better decisions based on user needs. You will be comfortable balancing short-term delivery priorities with the development of longer-term organisational understanding of users and their behaviours.

To be successful in this role, you will be able to demonstrate experience of the following :

Essential Experience and skills

Experience conducting user research for digital products and services

Demonstratable experience using qualitative and quantitative research methods to maximise insight with a strong desire to stay up to date with emerging methodologies and standards

Ability to collaborate within a multidisciplinary team, stakeholder groups and User experience community across

Experience of following ethical research practices, collecting and managing personal data safely in compliance with GDPR

Familiarity with accessibility guidelines and digital inclusion principles and how they apply to user research

Paying attention to detail with strong critical thinking and analytical skills

Effective communication with an instinct to work in the open by sharing research workflows and breaking research findings down into actionable insights

Organisational skills with experience planning and iterating research work and managing documentation over the lifespan of a service

Desirable:

Knowledge of the government digital service standard and experience of applying user research to digital services at different stages of development (Discovery, Alpha, Beta, Live)

Awareness of the technologies used to build and operate digital services

Experience researching systems that use AI or Large Language Models

Qualification in Human Computer Interaction (HCI), Psychology, Social science, Digital marketing, Product design or similar disciplines

(Desirable criteria will only be used if necessary, to differentiate between equally qualified top candidates during final scoring)

Working arrangements

This is a full-time post. However, requests for part-time working, flexible working and job share arrangements will be considered subject to business needs.

A combination of home and office working is available. Successful candidates must be able to travel regularly to our Kew site and work on-site for at least 60% of their time. Occasional travel for user research activities and very occasional out-of-hours working may be required.

We are unable to offer sponsorship for this role.

APPLICATION PROCESS:

Applicants will be required to:

Submit Work history

Answer three questions about your work experience, related to the essential criteria listed above

Your work history and your question answers will be assessed against the criteria.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section.

Assessment process

Successful candidates will be invited to interview onsite at The National Archives. This will include a practical activity. This is designed to give you the opportunity to show us how you approach research and will not be a test of your knowledge of The National Archives as an organisation. Full details will be provided in the interview invitation.