Visitor Services Officer

Key responsibilities & accountabilities

As part of our visitor service team, working weekends, you will operate our visitor welcome area, handle credit card sales, and proactively selling Forestry England memberships.

Give information and deal with enquiries from customers inclusively, positive and friendly

Regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas

Take pride in managing litter, to create a safe and enjoyable environment

Help maintain clean and welcoming public areas for our visitors to enjoy

Be willing to train in first aid and help when needed, contributing to safe and effective visitor support services

Work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere

Follow Forestry Englands procedures for risk assessments, and customer service, being consistent and efficient

Oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors

Carrying out minor repairs and maintenance such as play area safety surfacing

Helping with stock management

And any other tasks, reasonably requested by your line manager.

Skills, knowledge & experience

Essential professional and technical experience

Experience in delivering excellent customer service both in-person and using a variety of digital platforms

Proven ability to work as part of a team

Practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment

Competent IT user with experience in MS Office suite of applications

Desirable professional and technical expertise

Basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails

Experience of operating electronic admissions or retail till systems

Experience of managing stock

A working knowledge of risk assessments and safe working in an outdoor setting

Experience of working at a visitor attraction in the heritage and/or environment sector

Qualifications

Essential

Full UK driving license

A GCSE in Maths and English or functional skills equivalent/equivalent Engineering subject