Workplace Services Change and Integration Manager

The Government Property Agency is the largest property holder in government, with more than 2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence - We always aim to deliver great results
• Empowering through respect - We insist on fair treatment for all, always
• Acting with integrity - We consistently do the right thing
• Succeeding together - We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

This is a new role for an established, experienced Change Manager to join the newly established Business Integration team, situated in the Workplace Portfolio Management team of the Government Property Agencys (GPA) Workplace Services (WS) Directorate. As a founding member of the team, you will help shape the processes and systems of change utilised to deliver cross directorate change. Offering a genuine opportunity to build our operational change capability from the ground up, this role will be instrumental in shaping our change frameworks, impact assessment tools, delivery methods, and reporting rhythms.

Reporting to the Head of Business Integration, you will lead the people, process and cultural change across the WS directorate. As one of the largest directorates in the GPA, WS is regionally distributed and operates across five distinct functional areas, each led by a Deputy Director. You will play a central role in delivering major transformation initiatives (including digital workplace platforms, estate moves, service delivery models, and operational assurance frameworks) to ensure initiatives and changes land safely without disrupting daily building operations.

In doing so, you will build change capability, embed sustainable new ways of working, and ensure both frontline operational teams and our commercial supply chain partners are supported to absorb change seamlessly. As part of establishing this new capability, you will also recruit, onboard, and line-manage an SEO Change Support Lead to build out your core team.

Key Responsibilities

As Change and Integration Manager you will lead and coordinate change management activity across Workplace Services key strategic programmes and initiatives. You will work collaboratively across teams and with senior stakeholders to ensure that people, process and organisational change is effectively planned, communicated and embedded. More specifically you will:

• Design Change Frameworks & Systems: Establish standard processes, impact assessment templates, and digital tracking tools inside our Customer Service Portal and IWMS systems to map, sequence, and manage incoming cross-directorate change.
• Lead Strategic Change Programmes & Project Gabriel: Develop and execute structured change management strategies for key strategic initiatives, most notably Project Gabriel (a three-year strategic initiative to redefine Facilities Management across the GPA estate by establishing innovative, resilient, and data-driven service models), IWMS rollouts, and delivery and assurance workstreams.
• Flex to Emerging SLT Priorities & New Initiatives: Provide agile change leadership for new, emerging transformation initiatives as they arise, adapting delivery focus and change management frameworks to align with the shifting strategic priorities of the Workplace Services SLT and wider GPA.
• Assess Change Readiness & Gate Control: Measure change saturation and operational capacity across teams and FM suppliers, conducting readiness assessments to provide evidence-based recommendations for formal "Go / No-Go" stage-gate decisions.
• Drive Training & Capability Building: Conduct Directorate-wide Training Needs Analyses (TNA) and support the design of targeted learning interventions to build staff and contractor capability for new ways of working.
• Drive Digital & Data Adoption: Lead behavioural and cultural change campaigns to embed data habits, data quality, and standardised tool usage across Customer Service Portals, CRM, PowerBI, Pilgrim, and AI platforms.
• Lead Communications & Mixed-Economy Engagement: Design and deliver engaging communication strategies, stakeholder impact plans, and collaboration forums tailored for both internal civil servants and third-party commercial FM suppliers.
• Represent WS in the GPA Change Champion Network: Stand up regional feedback loops and actively represent Workplace Services on the wider GPA Change Network, synthesising ground-level insights to resolve adoption bottlenecks.
• Build and Manage the Team: Lead the recruitment campaign for an SEO Change Support Lead, setting clear performance objectives, supporting their professional development, and managing daily team workload.
• Track Benefits, Govern Risks & Deputise: Monitor risks, dependencies, programme milestones, and benefits realisation, escalating blockers through governance channels, reporting updates to the SLT, and deputising for the Head of Business Integration as required.
• Champion Continuous Improvement & Innovation: Instigate change initiatives and foster an inclusive culture of continuous improvement, innovation, and organisational learning throughout Workplace Services.

We are seeking an established Change Lead with a proven track record of designing change frameworks and establishing operational capabilities from scratch. You will demonstrate experience operating as the lead change authority across complex, multi-stakeholder organisations and mixed-economy supply chains.

• Excellent stakeholder engagement and communication skills you can build open, collaborative relationships and flex your style to suit your audience.
• Proven ability to manage a broad and diverse group of stakeholders with varied priorities and interests, outside your immediate team.
• Ability to take responsibility for resolution of risks and issues, and to escalate where appropriate with sound judgement.
• Strong persuasive and influencing skills, with the confidence to constructively challenge at senior levels.
• Strategic thinking you can identify opportunities, anticipate risks and develop practical mitigations.
• Comfortable working in fast-paced, ambiguous environments where priorities may shift and adaptability is key. ...