EOI - Lead Application Operations Engineer

Digital, Data and Technology (DDaT)

We are transforming DCMS to meet the needs of a modern, delivery-focused department working on some of governments highest-priority agendas to drive growth, enrich lives and level-up society.

Our modernisation plans include investing in systems that are fit for purpose, reduce manual work and improve how colleagues across DCMS use technology, data and digital services. This includes developing a strong central digital capability for the department.

We also want to improve how we solve policy challenges by using user-centred design and working in multidisciplinary teams. This is an exciting time to join, as the team is shaping how digital, data and technology support delivery across DCMS.

Our mission is to digitally enable how DCMS delivers its priority outcomes and respond to the changing needs of the sectors and partners we work with. If you want to help shape that journey, this is a great time to join us.

This is a short-term role for a maximum of 1 year, which is available on both level transfer and temporary promotion.

This role is aligned to Lead Application Operations Engineer on the Government Digital and Data Profession Capability Framework.

You will support the effective operation of live services, working with colleagues and suppliers to maintain reliable systems, improve processes, and resolve operational issues.

Key responsibilities include:

• Control IT assets across one or more areas.
• Verify the location and condition of IT assets.
• Identify opportunities for process optimisation, with guidance, and contribute to the implementation of improvements.
• Initiate and monitor actions to investigate patterns and trends, helping to resolve operational problems.
• Consult and engage specialist teams where required.
• Work with and manage supplier contributions to live service operations.

The ideal candidate would have the following key skills and experience:

Essential requirements:

• Incident management (practitioner): You can lead the investigation and resolution of incidents.
• Ownership and initiative (practitioner): You can take accountability for issues, be proactive in searching for potential problems, and achieve excellent user outcomes.
• Asset and configuration management (working): You can maintain secure configuration, control IT assets in multiple areas, and verify the location and state of assets.
• Continual service improvement (working): You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Problem management (working): Initiate actions to investigate patterns and trends, consult specialists, and determine preventative measures.

Desirable skills:

• Experience aligning Line of Business (LoB) apps with shared services and supporting a transition to Microsoft.
• Proficient in supporting day-to-day management of contracts, services and end-user licensing for live applications, including maintaining effective commercial arrangements and value for money.