Deputy Head of Student Registry

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page.

The Role and the Department

The Deputy Head of Student Registry is part of the Deputy Head Management Team in Student Registry, with shared responsibility for managing the teams within the department. The Deputy Head Management Team deliver high quality services; continuous improvement, business resilience and take responsibility for staffing, processes, policies and procedures.

The Team contributes to the management and planning of Student Registry services through policy development and application, driving service improvement and ensuring compliance with legislative frameworks.

The postholder will have direct management responsibility for team(s) within Student Registry. The Student Registry portfolio includes:

• student records and registration

• student data returns to statutory bodies

• timetabling

• exams and assessment, publication of results and degree verification

• provision of student award and status documentation, including transcripts and parchments (certificates)

• face to face student advice via the Student Advisers desk in the Palatine Centre

• management information related to student data.

Postholder team responsibilities within the Student Registry portfolio may change over time according to business needs.

Student Registry is part of the Student and Academic Services Directorate. The Directorate provides a professional administrative support service to staff, students and potential students of Durham University.

The Academic Registrar is the head of the Directorate and is responsible to the Chief Operating Officer for its management. The following services fall under the remit of the Directorate:

• Academic Quality Service

• The Doctoral School

• Student Immigration and Funding

• Student Registry

• Student Recruitment and Admissions

All of the services are based on the Mountjoy Site in Durham City.

The Student and Academic Services Directorate operates a hybrid working model with the opportunity to split working at home and in the office.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

- You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year.

- We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS).

- No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost-effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand-new electric or hybrid vehicle with savings on tax and National Insurance.

- We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

- We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

- Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.

- Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).

- We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community.

- You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.

- Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits.

- If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest-free loan scheme to pay for dependant visas.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.