Senior Administrative Assistant

Job Details:

Job Reference: HCC624589

Salary Range: £25,186 - £26,244 per annum

Work Location: Hampshire Equipment Services, Basingstoke (Hybrid working)

Hours per week: 37

Contract Type: Temporary until 31/03/2027

Closing Date: 2 August 2026

The Role:

Join our friendly team as a Senior Business Support Assistant at Hampshire Equipment Services (HES) and Reablement Service, where we support people across Hampshire who need additional care.

As an integral part of our small supportive team, you'll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You'll be part of a service who are committed to promoting people's independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.    

What you'll do:

• Be the Friendly Face: Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.
• Manage Incoming Enquiries: Triage incoming queries for the wider HES organisation through shared inboxes, following standard response procedures.
• Coordinate Deliveries: Liaise with medical professionals, members of the public, and drivers to schedule deliveries across designated areas within Hampshire.
• Prioritise Effectively: Use strong problem-solving skills to manage workloads, prioritise cases, and ensure operational requirements are met despite restrictions.  

What we're looking for:

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams and Excel).
• Excellent organisation and prioritisation skills.  
• Strong communication, customer service, interpersonal and teamwork skills.  
• Patience, compassion, and empathy in all interactions. You'll treat all service users with dignity and respect and have a strong focus on customer service.

Take a look at our Candidate Pack for more information about the Senior Business Support Assistant role, team and our values. The section 'About you' explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application. 

Why join us?

• Make a Difference: Watch our short video to find out more about the important work we do in our reablement service. Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.  
• Professional Development: Supportive supervision and continuous learning opportunities. 
• Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.    

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Other job titles you may be searching for: Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator. 

Values Based Recruitment:

We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Senior Administrative Assistant Candidate Pack

Contact Details for an Informal Discussion:

For general enquiries, please contact [email protected]For an informal chat about the role, please contact Johnny Searle, Business Support Officer on [email protected]