Complaints Handler

Position: Complaints Handler 

Type: Full-Time / Permanent

Pay Rates: Up to £12.71 per hour depending on age

Join our One Great Team here at Haven as a Complaints Handler, where you'll be the heart and soul of a stress-free experience for our guests and owners, making their stay with us feel extra special!

As a key member of our Guest Experience Team,you'llconnect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile,you'llhelp make every moment enjoyable and worry-free. Whetherit'saddressing concerns or goingabove and beyondto create a seamless experience, your efforts will leavea lasting impressionon our guests. 

Key Responsibilities

- Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.

- Take a thoughtful approach to complaints. Investigate issues thoroughly, documentimportant details, and provide tailored solutions that fit each unique situation. 

- Resolve and handle complaints with professionalism, escalating to theappropriate teamwhen needed to ensure a swift and effective resolution. 

- Follow up on resolved concerns with check-in calls, confirming guests' satisfaction and reinforcing our commitment to exceptional service. 

- Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners. 

Requirements

-Previousexperience as a Complaints Handler or in a similar role in guest relations or customer service. 

- Customer focused with a passion for working with people.

- Can actively listen, communicate clearly, andmaintaina professional, friendly manner.

- Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

- An inclusive, supportive work environment.

- Comprehensive training and ongoing support.

- Career development opportunities, including fully funded qualifications.

- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]