Revenue Assurance Officer- Collections

Revenue Assurance Officer- Collections

Location:Prestatyn, North Wales

Salary:£27,105.00plus bonus scheme

Shifts:Full Time (37.5 hours), Monday-Friday

Permanent contract and Fixed Term contract available

We are looking for a Collections Officer to join our Revenue Assurance team based in Prestatyn. The Collections Officer willbe responsible forthe collection of outstanding debt from UK and foreign Private Medical Insurances.

Above all else,we'recommitted to the care and improvement of human life.It'sthis guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on thefloorwe all have a part to play in delivering exceptional care to our patients.Other'smay think this is just a role in our Contact Centre team, but to us,you'llbe part of a wider team with a unique sense of purpose, one that helps improve lives daily.

Whatyou'lldo:

• The role will include outbound and inbound telephone calls, emailcommunicationsand aged debtcorrespondenceto major insurance companies to ensure they have the necessary information to assess and process outstanding invoices

• Responding to and resolving emails from internal and external customers.

• Frequentinteraction with facility staff at all levels, some travel may berequired.

• Respond to patient queries and record all patient interactions on the system.

• Identifyand escalate any revenue having an adverse effect on collections activity to the Team Leader & Collections Manger.

• Contactinginsurance companies via phone, email or other correspondence andinitiatesrequest for payment.

• Performsappropriate followup withinsurerand gains commitment for payment.

• Identifiesinsurance company trends and communicates trends to Line Manager & Management for further action/escalation.

Whatyou'llbring:

• Comfortable pursuing, challenging and escalating issues asappropriate. Goal-oriented - hold themselves accountable to achieving shared and personal goals.

• Working collaboratively (rather than competitively) with others to achieve a common goal.

• Excellent verbal and written communication.

• Establishes andmaintainslong-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• Demonstrates highproficiencyin Microsoft Office applications and others asrequired, including intermediate level on Microsoft Excel

Why HCA UK?

Originally founded over 50 years ago by DrThomasFrist, HCA has gone on to become one of the world's leading healthcare providers. In the UK,we'reone of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques,medicationand facilities. Being part of a large multisite,establishedhealthcaregroupwe can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions thatprioritiseboth your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients.That'swhy we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a CollectionsOfficer,you'llbe eligible for:

• 25 daysholiday each year (plus bank holidays) increasing with service, withoptionto buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health,protectionand lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.

Our mission is simple,above all elsewe'recommitted to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: Werecogniseand value everyone as unique and individual

• Kindness and compassion:We treat people with kindness and compassion

• Honesty,integrityand fairness:- We act with absolute honesty,integrityand fairness

• Loyalty,respectand dignity:We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity

Reasonable adjustments

We believe everyone should feel comfortableto bringtheir full self to work and be afforded the same opportunities. As a Disability Confident committedorganisation,we'rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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