Silc TL

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: SILC Team Leader

Salary: C1 £28.598 Pro Rata (40 weeks)

Hours: 37

Contract: Term time only

Location: Westland Road

As a SILC TL you will supervise a cohort of SILC team of drivers and Passenger assistants to deliver the day-to-day provision of the passenger transport service across the Leeds authority to approx. 4700 customers daily.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As a SILC TL, you will bring to the role:

• Excellent communication skills both verbal and written
• Professional, caring, and confident in developing positive relationships within passenger transport, partner sites and parents and guardians
• A systematic, pragmatic approach to problem solving and the ability to work under your own initiative
• Ability to embed legislation and council policies ensuring compliance with health and safety regulations
• Hold a D1 driving licence

About the role

This is a hands-on, operational role that can be demanding at times, but is also highly rewarding. You will be responsible for the daily coordination of operational resources, including a team of drivers and passenger assistants. Acting as the service liaison officer, you will build and maintain strong working relationships with staff, sites, and parents or guardians.

You will play a key role in embedding relevant legislation and council policies, ensuring full compliance with health and safety regulations. Working closely with the Resource Coordinator, you will support attendance management, training, and performance management across the team. A laptop and mobile phone will be provided, and proficiency in Microsoft Office applications is essential.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Wendy Crowther - Service Manager [email protected] or Karen Stroud - Resources Scheduler [email protected]

A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job purpose

To support the operational functions within CEL Passenger Transport in the provision of quality services which consistently meet customer requirements .

Responsibilities

• To ensure the effective service delivery to the specified standards.
• Always assist with the day to day co-ordination of operational resources and services working flexibly with colleagues and customers as operationally required.
• Under the direction of the Senior Resources Coordinator and appropriate manager, interpret specifications/requirements. Develop, implement, and monitor safe systems of work, take corrective action, and ensure continuous improvement. To be proactive in response to service failures and to challenge and address issues positively.
• Assist in the management and deployment of human resources including; managing staff performance, sickness: working within the council's Attendance Management Policy and Procedures providing support to staff and arranging the provision of staff training and promoting their continual development and Health and Well Being.
• Develop, implement, and maintain appropriate administrative procedures.
• Ensuring provision, safe use and maintenance of equipment and materials.
• Promotion, implementation, monitoring and the preparation of information within the section relating to ISO 45001, OHAS 18001 Health and Safety, VOSA, and EMAS.
• Complete regular monitoring/review of education routes, customers day centres/schools and the quality of the transport service delivered both in - house/external (Private Hire) and the overall service provided to customers.
• To participate in an Out of Hours provision facilitating emergency appropriate changes.
• To assist in coordinating and planning staff training days within Education settings and CEL Passenger Transport.
• To use appropriate Microsoft applications, Transport software platforms (365 Response) and mobile devices to assist in delivering a transport service that is always efficient and cost effective.
• To drive an assigned term time education transport route. Ideally, with a LCC vehicles residing at your home address or school site.
• To act as the services customer liaison officer with members of a school site and with parents/guardians when required.
• To work collaboratively with LCC and school colleagues in the effective management of sensitive/complex transport cases.
• Be aware of and support difference and ensure equality for all working in an anti -discriminatory manner, upholding and promoting the values, standards, culture, and equal opportunities of Leeds City Council.
• To take personal responsibility under, abide by and promote the Council's Health and Safety Policy to staff under their control and self.
• Be aware of and comply with Leeds City Council policies and procedures e.g. Child protection (Safeguarding), confidentiality and data protection (GDPR) reporting all concerns to an appropriate person.
• Assist in ...