Senior Salesforce Administrator

JOB TITLE: Senior Salesforce Administrator

CONTROLLED FUNCTION No

REPORTING TO Systems Development Manager

FULL-TIME HOURS 35 hours per week

LOCATION Bristol (with discretionary hybrid working with at least 3 days per week in our Bristol office)

SALARY Around £50,000

National Friendly is a mutual friendly society, established in 1868. Based in Bristol, specialising in private medical insurance, later life care, savings and investments for you and your family. We are dedicated to looking after our members'​ health and welfare needs and have been doing so for nearly 150 years.

Role Purpose

The Senior Salesforce Administrator plays a key role in owning, optimising and supporting the Society's Salesforce platform, ensuring it is secure, scalable, well governed and aligned to business objectives.

The role acts as the point of contact for Salesforce administration, configuration and enhancement, working closely with stakeholders, developers and third-party providers to gather requirements, deliver changes, support users, maintain data integrity, and introduce technical improvements including coded solutions where appropriate.

Experience Requirement

• Proven experience as a Salesforce Administrator, with substantial experience in a senior or lead-level role.
• Salesforce certification required.
• Strong hands-on experience with Salesforce configuration, automation, reporting, dashboards, and security models.
• Excellent understanding of CRM processes, data structures, and business process optimisation.
• Experience with Flow and modern Salesforce automation best practices.
• Strong analytical and problem-solving skills, with the ability to balance technical capability and business impact.
• Ability to manage multiple priorities and work effectively with stakeholders at different levels of the organisation.
• Excellent communication skills, including the ability to train users and explain technical concepts in simple terms.
• Experience supporting integrations, data imports, and system change management.
• High attention to detail with a strong commitment to governance, accuracy, and continuous improvement.
• Knowledge of AppExchange products, integration tools, and data migration practices.
• Experience working in a fast-paced, scaling environment with evolving business requirements.
• Familiarity with agile delivery methods, release planning, and stakeholder workshops.

Key Responsibilities

• Own the day-to-day administration, maintenance and continuous improvement of the Salesforce platform, ensuring stability, security and effective performance.
• Gather, analyse and translate business requirements into scalable Salesforce solutions using standard configuration wherever possible, and technical development where needed.
• Configure and maintain Salesforce objects, fields, validation rules, flows, approval processes, page layouts, profiles, permission sets, queues, sharing rules and other platform features.
• Support the design, testing and deployment of enhancements across Salesforce, ensuring changes are documented, controlled and aligned to business priorities.
• Develop and maintain reports, dashboards and data quality controls to provide actionable management information and improve confidence in Salesforce data.
• Manage user administration including onboarding, offboarding, role and profile changes, access reviews and security best practice.
• Work with internal and external technical teams to support integrations, data loads, release management and environment coordination.
• Undertake hands-on technical work supporting Lightning component configuration, and assisting with troubleshooting code-based solutions and API integrations.
• Collaborate with developers and solution partners on more complex customisations, ensuring technical solutions are fit for purpose, well tested and supportable.
• Support user acceptance testing, defect triage, release validation and post-implementation review for Salesforce-related changes.
• Provide expert support to users, resolve incidents and service requests, and act as a subject matter expert for Salesforce processes and capabilities.
• Maintain documentation, training materials, governance standards and change records to support effective platform management and knowledge sharing.

Key Results

Success in this role means maintaining a reliable, well-governed Salesforce platform that enables efficient business processes, trusted reporting, strong user adoption, and continuous improvement. The Senior Salesforce Administrator will act as both a strategic partner and hands-on expert, helping the organisation get maximum value from Salesforce while supporting growth and operational excellence.