Admin / Receptionist
Job Description
Job summary
The Glyndon Medical centre is a long established 7500 patient NHS GP Practice within the borough of Greenwich
An exciting opportunity has arisen for a part- time medical receptionist / Administrator to join our friendly practice team. The position is for 28 hours per week over 3/4 days. The successful applicant will be expected to work over two sites and at times cover staff sickness and annual leave.
Main duties of the job
You will be the first point of contact for patients, visitors and supporting health professional teams. You will need to have the skills to resolve and manage issues that arise and be able to prioritise your workload, be flexible for the needs of the business and work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times.
About us
Glyndon PMS is working collaboratively with our PCN colleagues, the local ICB and other neighboring practices, our experienced multidisciplinary team consists of 3 GP Partners, a Salaried GP, 2 Practice Nurses, 2 Clinical Pharmacist, Physiotherapist, Social Prescriber, Mental Health Nurse and a care co-ordinator who are very well supported by established and highly committed management, reception and administrative teams.
We are a small, close-knit team, who are very supportive of each other, and encourage the sharing of information and ideas.
Clinical software: EMIS Web, Docman10, Accurx
Job responsibilities
The successful applicant will be the first point of contact for patients, visitors and supporting health professional teams. You will need to have the skills to resolve and manage issues that arise and be able to prioritise your workload, be flexible for the needs of the business and work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times.
Liaising with patients and colleagues is a key part of the role, therefore you must have an excellent telephone manner and great communication skills. Good IT skills and experience are essential.
The diverse and challenging role includes working with our back-office admin team where you should have an eye for details, be extremely organised and able to prioritise conflicting demands to meet strict deadlines.
The post holder will be reliable, trustworthy, have excellent customer service skills, a caring and empathetic manner. Experience in customer service role, office administrator role and previous NHS employment is an advantage.
Duties will include: -
Providing efficient and friendly reception service for all patients and visitors to the Glyndon Medical Centre and Samuel Street Surgery
Making appointments for all clinicians
Providing efficient and effective admin support to clinical and admin staff
Providing admin support regarding e mails and referrals
Support for scanning and photocopying duties
Dealing with new patient medical records
Contribution to the future development of the practice
Duties may be varied from time to time under the direction of the practice Manager, dependent on current and evolving practice workload and staffing levels.
We encourage and support professional development through our training programs.
Person Specification
Experience
Essential
- Previous NHS employment is an advantage but not essential as training will be given.
- The post holder should be reliable, trustworthy, have excellent customer service skills and a caring and empathetic manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Glyndon PMS
Address
Glyndon Medical Centre
188 Ann Street
Plumstead
London
SE18 7LU
United Kingdom
