Administration Assistant - CAMHS Single Point of Access

Job summary

An exciting opportunity has arisen for an administration assistant to join our diverse and dedicated CAMHS Single Point of Access Team. The post holder will contribute to the provision of a comprehensive administrative and clerical service for specialist mental health services for children and adolescents in the Black Country.

Main duties of the job

• 1. Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
• 2. Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• 3. Process the client referral system and associated paperwork in accordance with departmental systems.
• 4. Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• 5. Process incoming/outgoing post, taking appropriate action as necessary.
• 6. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager.
• 7. Relay messages as requested.
• 8. To use and maintain current systems relying on information technology and to assist with the implementation and development of new systems and information technology. This will include word processing skills and the use of other software where appropriate.
• 9. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.
• 10. This job description may be subject to change, according to service needs, in consultation with the post holder.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

Adult and older adult mental health services

Specialist learning disability services

CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.