Administration Lead
Job Description
Job summary
This is a vital post focused on transforming and optimising our services by successfully implementing new administrative models. Your work will directly impact patient pathways, ensuring our clinical teams can deliver timely, high-quality care.
Lead and Inspire: Operationally manage and develop a team of administrative staff, overseeing recruitment, training, supervision, and performance reviews (PDR), and ensuring a supportive and compliant working environment.
- Transform Services: Drive the ongoing development and successful implementation of new administrative models, working closely with Service and Team Managers to streamline processes across all clinical pathways.
- Assure Quality: Be the key champion for administrative and data quality. You will support and maintain processes for regular data checks, rectifying issues, and ensuring compliance with vital records management and information sharing protocols.
- Optimise Performance: You will be required to support with rotas and resource allocation, ensuring the administration hubs are appropriately staffed to meet service user demand and support the achievement of our clinical priorities and NHS Key Performance Indicators (KPIs).
- Uphold Standards: Develop and embed exceptional customer service standards in all communications, guaranteeing professionalism and compassion in every interaction with patients, partners, and colleagues.
Main duties of the job
The post holder will be aligned to a portfolio of the Care Group and will lead the clinical administration and clerical support functions across identified services within the Care Group. This will include responsibility for administrative and data quality, support for the achievement of service KPIs and customer service. They will operationally manage the clinical administration staff within the Care Group.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job responsibilities
Please view the attached job description and person specification to view the full details about the role
We reserve the right to close the vacancy early if there are a high amount of applications
Person Specification
Qualifications
Essential
- 5 GCSE's including English and Maths (Grade C/4 or above) or equivalent standard of education with the emphasis on numeracy and literacy.
- NVQ 3 in Business Administration or equivalent.
- RSA/OCR Level 3 Typing/Word processing or equivalent.
Desirable
- Project management qualifications e.g. Prince 2.
Experience
Essential
- Demonstrable experience of working in a busy office and pressurised environment and managing a diverse workload.
- Knowledge and experience of using Microsoft Office applications.
- Experience of managing teams.
- 2 years administrative experience within the NHS or other complex organisation.
- To be able to demonstrate working on own initiative and as a member of a team.
Desirable
- Experience of liaising with staff across different disciplines and organisational boundaries.
- Experience of working across multi agency groups
- Dealing appropriately with sensitive and confidential information.
- Experience of supporting/managing projects.
- Working within financial constraints, policies and procedures
- Experience of performance management.
Knowledge
Essential
- Moving and handling object key trainer or prepared to undertake study.
- Thorough understanding of confidentiality and security of information.
Skills/ Abilities
Essential
- To be able to demonstrate effective problem solving abilities.
- Experience of working to and meeting deadlines.
- Possess excellent verbal and written communication, negotiation and presentation skills and the ability to employ these skills to maintain effective relationships.
- Ability to translate information from and across multiple formats and media.
- Ability to manage a diverse workload.
- Ability to produce documentation to a high standard.
- Flexible and adaptable approach.
Desirable
- Developing, implementing and maintaining processes, procedures and systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
Tickhill Road Hospital
Weston Road
Doncaster
DN4 8QN
United Kingdom
