Administrative Assistant
Job Description
Job summary
Tramways and Middlewood Medical Centres are looking for an enthusiastic, motivated and flexible candidate to join our team.
Are you looking for a new challenge? job security? A chance to make a difference to the local community.
The role of Admin Assistant is vital to the smooth running of our practice. We are seeking someone who is highly organised, has attention to detail, confidentiality, efficient, can communicate effectively with clinicians, staff and patients in a busy environment with a proactive approach to workload management.
Main duties of the job
- To provide an efficient word processing services for GPs, health professionals and management team as required.
- Liaise with secondary and primary care colleagues.
- To complete referrals through choose and book and keep track of these.
- Deal with private work such as insurance form completion, DVLA etc.
- Receive electronic and paper post ensuring this is passed to the most appropriate person.
- Monitor practice emails.
About us
Tramways and Middlewood Medical Centres have two sites in the Hillsborough area of Sheffield.
We have a patient population of just under 11,000 patients and we are keen to provide our patients with the services they need, improve patient outcomes and give continuity of care.
We are a friendly and supportive team with lots of experienced members of staff that are on hand for advice and assistance.
We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and registrars sitting aside physios, nurse practitioners, HCA's and Receptionists to name a few.
Job responsibilities
Main Duties and Responsibilities
- Typing letters, reports, and associated documentation as required
- Liaising with external agencies including hospitals and community services, ensuring referrals are processed efficiently
- Managing enquiries in a professional and effective manner
- Maintaining an accurate referrals database
- Processing referrals using the Electronic Referral System (ERS)
- Processing requests for information, including Subject Access Requests (SARs), insurance/solicitor letters, and DVLA forms
- Answering incoming telephone calls, transferring calls, or dealing with requests appropriately
- Managing administrative queries as necessary
- Carrying out system searches as requested
- Supporting clinical staff with general administrative tasks as required
- Receiving and filing pathology links for results that come into the patient's record
- Coding medical issues in the patient record.
- supporting flu and covid campaigns.
- Participating in the Practice's appraisal process.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- RSA typing qualifications
- NVQ Level 3 in Business & Administration
Experience
Essential
- Previous experience in an administrative or medical setting
- Excellent IT and typing skills
- Strong organisational and time management abilities
- High level of accuracy and attention to detail
- Excellent verbal and written communication skills
- Understanding of confidentiality and data protection principles
- Ability to prioritise workload and work efficiently under pressure
Desirable
- Experience of working in primary care
- Experience of working with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tramways & Middlewood Medical Centres
Address
621 Middlewood Road
Sheffield
S6 1TT
United Kingdom
Employer's website
https://www.hillsborough-middlewood-doctors-gp.co.uk/ (Opens in a new tab)
