Administrative Officer Homecare Services
Job Description
Job summary
We are looking for a proactive, organised, and people-focused individual to join us in delivering high-quality care from behind the scenes.
As part of our Pharmacy Team, you'll play a key role in supporting homecare services across the Health Board, primarily based at Princess of Wales Hospital, processing prescriptions and invoices, liaising with homecare providers and clinicians, and helping ensure patients receive vital medication directly to their homes.
Previous experience in a healthcare setting is welcome but not essential. What matters most is your reliability, motivation, and commitment to supporting patient care.
This is a fast-growing area of Pharmacy, offering a fantastic opportunity to be part of a forward-thinking, enthusiastic team making a real difference across the Health Board.
Join our dynamic Team and help ensure patients receive vital medication efficiently and safely. If you're organised, have proficient IT skills, and passionate about healthcare support -- we want to hear from you!
Main duties of the job
The Homecare Administrative Officer plays a key role in supporting the delivery of Pharmacy Homecare Services across the Health Board, ensuring patients receive their medicines safely, efficiently and on time. Working as part of the Pharmacy team, the post holder will provide comprehensive administrative support to a growing number of clinical specialities using homecare services.
Key responsibilities include processing homecare prescriptions, creating and managing patient-specific orders, receipting goods, checking and reconciling invoices, and maintaining accurate electronic and paper records. The role involves regular liaison with homecare providers, clinicians, pharmacy staff, patients and carers to resolve queries, monitor outstanding orders, and support continuity of medicine supply. Financial accuracy and attention to detail are essential, alongside compliance with standing financial instructions, standard operating procedures and information governance requirements.
The post holder will be required to manage a varied workload, prioritise tasks effectively, and use initiative to deal with routine issues independently, escalating more complex matters as appropriate. The role suits an organised, reliable individual who is confident working in a busy, developing environment and committed to supporting high-quality patient care within a fast-growing area of Pharmacy.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
Homecare Administration:Manage homecare prescriptions, orders, deliveries and invoicing using pharmacy systems, ensuring accurate processing and timely supply of medicines to patients homes.
Service Coordination:Liaise with homecare providers, clinicians, pharmacy teams, patients and carers to support smooth delivery of homecare services across the Health Board.
Order & Invoice Management:Monitor outstanding orders and invoices, chase progress, resolve routine issues, arrange returns or credits, and minimise waste in line with financial and governance requirements.
Data & Records Management:Maintain accurate electronic and paper records for homecare patients, ensuring data quality, confidentiality and compliance with information governance standards.
Problem Solving:Investigate and resolve routine issues such as delivery delays, supply problems or invoicing queries, escalating more complex matters where appropriate.
Communication & Customer Service:Respond professionally to telephone and email enquiries from healthcare professionals, suppliers and patients, maintaining confidentiality and a patientfocused approach.
Policy, Procedures & Improvement:Work in line with SOPs, standing financial instructions and governance policies, contributing to service development within a growing homecare service.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Person Specification
Qualifications
Essential
- GCSE Maths & English
Desirable
- NVQ 2 in Pharmacy Services
Standard IT Skills: Microsoft Office
Essential
- Standard IT Skills: Microsoft Office
Desirable
- ECDL or equivalent
Knowledge of hospital pharmacy practice/ homecare service provision
Essential
- Communication skills with the ability to communicate routine information effectively both written and verbally
Desirable
- Knowledge of hospital pharmacy practice/ homecare service provision
Skills
Essential
- Organisation and time management skills
Desirable
- Financial or Invoicing experience
- Welsh language skills in Speaking/Listening at Level 3 or above
Skills
Essential
- Evidence of good Attention to Detail
Desirable
- Problem solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Princess of Wales Hospital
Coity Road
Bridgend
CF31 1RQ
United Kingdom
