Administrator
Job Description
Job summary
We require an Administrator to work within NHS Cambridgeshire & Peterborough Talking Therapies, based in Ely Cambridgeshire.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and wellbeing. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education.
Main duties of the job
The post holder will be required to provide a comprehensive administrative service within the team, organise clinics and associated appointments, maintain electronic records and inputting and updating service user information.
As part of this role and if you meet the eligibility criteria there will be the opportunity to complete a Level 2, 3 or 4 Apprenticeship qualification. As part of the apprenticeship you will achieve a national recognised qualification and gain experience in administration in a health care setting.
An apprenticeship is a framework of qualifications made up of an NVQ, Technical Certificate and Functional Skills in Mathematics and English. Undertaking an apprenticeship qualification is a great way to progress onto the next step on your career pathway.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly underrepresented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments for new employees to CPFT are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Organise associated appointments for clinics, using appropriate brought forward systems to manage work.
- Provide operational peer support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
- Deal with staff and service user requests as and when required, and in accordance with Trust procedures.
- First point of contact.
- Managing team mailboxes and phone lines.
- Processing team referrals.
- Assessment and treatment booking.
- Appointment cancellations
Person Specification
Skills & Abilities
Essential
- Able to evidence Good IT skills (MS Office etc.).
- Ability to adopt an appropriate style and method of communication and deal effectively with people.
- Good organisational skills
Eduaction & Qualifications
Essential
- Educated to GCE/GCSE standard.
- Good command of written English.
Experience
Essential
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
Desirable
- Experience in using computer programmes including health care IT systems
- Previous experience of working in an NHS Office environment.
Knowledge & Understanding
Essential
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridgeshire and Peterborough NHS Foundation Trust
Address
The Coveney Centre, Princess of Wales Hospital,
Lynn road,
Ely, Cambs
CB6 1DN
United Kingdom
