Administrator
- NHS
- Part Time
- Gloucester
- 13.08 an hour
Job Description
Job summary
Multiple administrative roles available
Fixed term & permanent roles available
Flexibility in choosing working days and hours
Job opportunities in various GDOC surgeries: GHAC, Gloucester City Centre, Partners in Health Inner City Gloucester
£13.08per hour
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
About us
GHAC and Partners in Health are owned and operated by G Doc Ltd, a not-for-profit organisation, serving 45,000+ patients across Gloucestershire.
Based in an enviable location in the country, offering the benefits of city life alongside easy access to the picturesque Cotswolds, the Forest of Dean, South Wales and the South West, with good road and rail links, including a direct train to London in under 2 hours. In Gloucester and in the local area, we have a mix of excellent independent, grammar and government schools with Excellent ratings.
WHY G DOC?
G DOC operates differently from a traditional partnership model. All surplus is reinvested into:
Patient experience
People
Performance
This means better working environments, stronger teams, smarter use of technology, and improved worklife balance positioning us well for the future of Neighbourhood Health.
WHAT WE OFFER
Were proud of our reputation for innovation, our continuously growing patient offering, and for the community level improvements we've created to access to care across Gloucestershire - all contributing to our growing patient numbers.
We continue to develop our centralised expertise, technology and services to benefit our local practices and wider primary care offering in Gloucestershire.
Job responsibilities
Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
Administrative Team requirements as assigned, including:
Document Management and scanning
Medical Reports Administration
Coding of Medical correspondence
Supporting QOF and other performance indicators and contractual requirements
Recalls and sending invites for LTC reviews, childhood vaccinations etc
GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
Dealing with online access requests / queries.
Referrals - raising referrals, dealing with referral queries from patients
Patient requests for information (including Subject Access Requests), and medical reports.
Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.
Compile and submit information reports on compliance status, actions and workplan.
Submitting claims (including CQRS, PHES, GCCG, FP34), liaising with the FOD, PCN monitoring IIF.
Working conditions
Frequent, prolonged VDU use.
High levels of accuracy and attention to detail essential at all times.
Occasional work in a time pressured environment.
Some exposure to distressing situations and written material.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Ability to follow policy and procedure
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Competent in use of SystmOne
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other
Essential
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Qualifications
Essential
- GCSE English Grade 5 or above (or equivalent or higher qualification)
- GCSE Maths Grade 5 or above (or equivalent or higher qualification)
Desirable
- Undergraduate degree or equivalent
Experience
Desirable
- Knowledge of General Practice and/or Primary Care
- Understanding of Medical Administration
- Understanding of Information Governance / data compliance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
G DOC Ltd
Address
Quayside House
Quay Street
Gloucester
GL1 2TZ
United Kingdom
