Ambulance Care Assistant
Job Description
Job summary
The Ambulance Care Assistant will be responsible for the safe, caring and professional transport of patients to and from hospitals, clinics, care homes and private residences. The role involves supporting patients with varying mobility and medical needs, ensuring their dignity, comfort and safety throughout every journey.
This is a patient-facing role requiring compassion, reliability, strong communication skills and the ability to remain calm under pressure.
Main duties of the job
Safely assist patients in and out of vehicles, including the use of wheelchairs, stretchers and other mobility aids where required.
Drive ambulance or patient transport vehicles safely and in accordance with road traffic laws, company policies and operational procedures.
Complete journey records, patient transport documentation and incident reports accurately.
About us
At UCS Medical, we are a trusted healthcare provider delivering compassionate, reliable and clinically led care and transport services across the UK and beyond. Our team is made up of dedicated professionals who genuinely care, working in a supportive, respectful and fast-paced environment where safety, dignity and high standards come first.
We value teamwork, professionalism and a strong work ethic, offering colleagues the opportunity to develop their skills, make a real difference every day and be part of an organisation committed to outstanding care whenever and wherever it is needed.
Job responsibilities
Role Purpose
The Ambulance Care Assistant will be responsible for the safe, caring and professional transport of patients to and from hospitals, clinics, care homes and private residences. The role involves supporting patients with varying mobility and medical needs, ensuring their dignity, comfort and safety throughout every journey.
This is a patient-facing role requiring compassion, reliability, strong communication skills and the ability to remain calm under pressure.
Key Responsibilities
Patient Care and Support
- Safely assist patients in and out of vehicles, including the use of wheelchairs, stretchers and other mobility aids where required.
- Provide reassurance, emotional support and clear communication to patients, relatives and carers.
- Maintain patient dignity, privacy and confidentiality at all times.
- Monitor patient wellbeing during transport and report any concerns to the appropriate healthcare professional or supervisor.
- Support vulnerable patients, including elderly people, disabled individuals and those with complex health or mobility needs.
Safe Patient Transport
- Drive ambulance or patient transport vehicles safely and in accordance with road traffic laws, company policies and operational procedures.
- Plan and follow routes efficiently to ensure patients arrive on time for appointments or transfers.
- Ensure patients are safely seated, secured and comfortable before and during journeys.
- Operate vehicle equipment safely, including ramps, tail lifts, wheelchairs and stretcher systems.
- Complete patient journeys in a professional, punctual and courteous manner.
Vehicle and Equipment Duties
- Carry out daily vehicle checks, including fuel, tyres, lights, cleanliness and safety equipment.
- Ensure vehicles are kept clean, hygienic and stocked with the required equipment.
- Report vehicle defects, equipment faults or safety concerns promptly.
- Follow infection prevention and control procedures, including cleaning and decontamination after patient journeys where required.
Administration and Communication
- Complete journey records, patient transport documentation and incident reports accurately.
- Communicate effectively with control room staff, healthcare professionals, patients and colleagues.
- Follow instructions from dispatch, supervisors and clinical staff.
- Maintain accurate records in line with company procedures and data protection requirements.
Health, Safety and Compliance
- Follow all health and safety, manual handling, safeguarding and infection control policies.
- Use personal protective equipment appropriately.
- Report accidents, incidents, safeguarding concerns or near misses in accordance with policy.
- Attend mandatory training and maintain required competencies.
- Work in line with equality, diversity and inclusion principles
Person Specification
Qualifications
Essential
- First Response Emergency Care Level 3, or
- Qualsafe Level 3 Award in Non-Emergency Patient Transport Support, or
- Level 3 Award in Ambulance Patient Care: Non-Urgent Care Services, or
- Level 3 Certificate in Ambulance Patient Care: Non-Urgent Care Services
Desirable
- First Response Emergency Care Level 4
Experience
Essential
- A caring, patient and respectful approach to supporting people.
- Good communication and interpersonal skills.
- Ability to remain calm, professional and focused in challenging situations.
- Good timekeeping and reliability.
- Ability to work independently and as part of a team.
- Physically able to assist patients and carry out manual handling tasks safely.
- Basic written and IT skills for completing records and reports.
- Full UK driving licence, subject to role and vehicle requirements.
- Willingness to work shifts, weekends or bank holidays where required.
Desirable
- Previous experience in patient transport, ambulance services, healthcare, social care or customer-facing roles.
- First aid or basic life support training.
- Experience supporting elderly, disabled or vulnerable people.
- Knowledge of safeguarding, infection control and manual handling procedures.
- Category C1 driving entitlement, where required for the vehicle type.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
UCS Medical Ltd
Address
UCS Medical Ltd
Unit 1 Oaklands Business Park
Newton Road
Lowton
Cheshire
WA3 2AQ
United Kingdom
