Ambulance Care Assistant
Job Description
Job summary
Location
North West Ambulance Service are recruiting for vacancies Trust wide - Cumbria, Lancashire, Manchester and Merseyside (Excluding: Runcorn, Widnes, Huyton, Whiston, St Helens, Southport, Burscough, Skelmersdale).
Shift information - Full time roles only
Shifts are currently 8 or 10 hours in duration with a 30-minute meal break; these are worked over 4 or 5 days (based on a full-time position). The PTS service provides transport for patients 7 days per week, including Bank holidays and weekends. Our hours of operation are currently 06:00 - 01:00 with a range of shifts to cover these hours.
You will hold a valid UK manual driving licence with no more than 3 endorsement points (in exceptional circumstances a maximum of 6 points may be considered).
Main duties of the job
The Trust is looking to recruit staff who are committed and flexible to work as Ambulance Care Assistants for the Patient Transport Service, providing high quality care and support to patients being transported for non-emergency appointments.
The successful candidates will be responsible for safely transporting patients to and from treatment centres, ensuring that they are supported and cared for appropriately during their journey and that any patients feeling unwell are provided with appropriate assistance.
You will provide the effective transport of patients, providing appropriate necessary assistance for patients to access vehicles. This may include supporting unsteady patients or the manoeuvring of wheelchairs around hazards or in constricted environments.
In all cases you must be able to support patients with empathy, care, and dignity, ensuring that their journey is safe and comfortable and that any required support and care is offered. You will need to select and apply appropriate skills and equipment safely and within appropriate level of training, competency, and scope of practice.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Interviews
Will be held on 29th 30th August & 5th 6th September. All candidates meeting the required benchmark will then be invited to take a Driving assessment at a future date.
Should you be successful for this role, you will be required to complete pre-employment checks ahead of a post-recruitment training course for 3 weeks. Training courses run Monday to Friday, 8am-4pm full time with the first course commencing October 2026 with further course dates to be confirmed. Training venues will be confirmed at the offer stage. Full attendance is 100% mandatory.
Visa sponsorship is not available for the role. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role in question and for a suitable period to allow training and execution without requiring sponsorship.
Person Specification
Skills / competencies
Essential
- oHold a valid UK Driving Licence (No more than 3 endorsement points. In exceptional circumstances a maximum of 6 points may be considered)
- oAbility to prioritise workload
- oAbility to work in a demanding and pressurised environment
- oEffective interpersonal skills including written, verbal and listening.
- oExperience of using initiative in an unsupervised environment.
- oAble to work effectively and appreciate the importance of teamwork.
- oExperience of problem solving in a work environment.
- oUnderstanding of wider NHS objectives and those relating to the Ambulance Service
Qualification and knowledge
Essential
- oEducated to a minimum level 1 literacy and numeracy standards or relevant experience in a similar role.
Experience
Essential
- oRelevant experience in a patient care/support role
- oRelevant experience in a customer focused environment
- oDemonstrable experience of providing customer care
Values and behaviours
Essential
- oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Trust wide
Cumbria, Lancashire, Manchester and Merseyside
L6 4EG
United Kingdom
