Apprentice Assistant Administrator
Job Description
Job summary
The Assistant Administrator Apprentice role is an important member of our Learning and Workforce Development team at Bristol NHS Group. You will work alongside others within the team and our clinicians in practice to help develop a workforce with the skills, knowledge, and competencies necessary to deliver effective and safe patient care and to enhance the quality of service delivery. The administration team will work across a diverse range of workstreams across the clinical, medical, and non-clinical environments. Administrators will be flexible in supporting a range of different workstreams and workload requests. This role is ideal for anyone interested in developing a career in Education, Libraries, or Administration.
Main duties of the job
The administration team plays a vital role in ensuring the smooth and effective operation of the Learning and Development department, engaging with a wide range of internal and external stakeholders. Each assistant administrator represents the department's outward face, making strong customer service skills essential for delivering high-quality Learning and Development services. Also vital will be a firm grasp of Microsoft tools, and a keenness to develop.
The Customer Service Practitioner apprenticeship is a 12-15 month learning programme consisting of:
- 12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
- We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus.
- Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
- Workplace mentor to support you to put your learning into practice.
- End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction
- Potential for progression into a permanent role upon completion of your apprenticeship
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
- Better outcomes for ourPatients
- More opportunities for our People
- Fairer more consistent care for ourPopulation
- Best Value for Public Purse
Our vision for five years from now:
- Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
- We will meet rising demand by maximising the use of our available resources.
- More care will be delivered nearer to patients, in their homes or the community.
- Digital technologies will have transformed the way we work and the way we deliver care.
- Our people will feel engaged, energised and empowered by their work.
- We will be known as a place where people enjoy working, training and building a career.
- Our volume of globally renowned research and innovation will have grown significantly.
- We will contribute to system financial balance
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Please note to be eligible for the apprenticeship you must be:
- Over the age of 16
- Have lived in the UK/EEA for the past 3 years.
- Have the right to work and reside in the UK.
- Not be currently working towards any other government funded training programme.
- Not hold a qualification in the same subject area at the same level or higher
- Hold GCSE Maths and English at minimum of Grade C/4 (for Business Administrator) or E/2 for (Customer Service Practitioner) delete as appropriate
Person Specification
Education
Essential
- GCSE grade 5 (C) or above in English and maths
- Willingness to undertake training relevant to the role
Desirable
- Evidence of personal development
Skills
Essential
- Clear and polite written and verbal communication skills
- Basic IT skills, including the ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook) and enter data accurately
- Ability to follow instructions and standard procedures
- Ability to organise simple tasks and meet deadlines with guidance
Desirable
- Awareness of confidentiality and data protection
Experience
Essential
- Experience in providing customer service
- Experience using basic electronic systems for data entry
Desirable
- Experience in an administrative or clerical role
- Experience within a healthcare or public sector setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol (City or Southmead)
Bristol
BS2 8AE
United Kingdom
