Apprentice Receptionist - Acute Medical Unit
Job Description
Job summary
14 month Fixed Term Contract - Apprenticeship
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service apprenticeshipqualification within the duration of the placement.
The Acute Medical Unit (AMU) is part of the Trust's emergency care services and plays a vital role in delivering high-quality, patient-centred care. The service operates across three co-located units alongside a Same Day Emergency Care (SDEC) service.
The team receives both internal and external referrals, ensuring patients are assessed, investigated, treated, and where appropriate discharged on the same day, supporting admission avoidance and improving patient flow across the hospital.
Main duties of the job
We are seeking an Apprentice Receptionist to join our established team within the Acute Medical Unit (AMU). This is an excellent opportunity for someone to develop a high standard of administrative and receptionist skills within a fast-paced clinical environment.
The successful candidate will be supported to build a broad skill set, enabling them to confidently transfer their knowledge across multiple service areas. They will gain experience working across departments, providing clerical, receptionist, and ward clerk cover, and consistently demonstrating our Trust's PRIDE values in all aspects of their role.
If you are interested in joining our reception team as an Apprentice and feel you can bring a positive, proactive approach, this could be the ideal opportunity for you. We are looking for a motivated individual who is keen to learn, develop, and contribute to a supportive and rewarding working environment.
If you are passionate about making a difference to patient care and delivering excellent service, AMU would welcome your application.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
Eligibility Criteria
All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
Good general standard of education 4 GCSEs at Grade D/3 or above Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
The Apprentice Receptionist will: Provide a professional and welcoming reception service to patients, relatives, and visitors Support administrative functions including patient bookings, data entry, and handling enquiries Work across AMU, Same Day Emergency Care (SDEC), and associated areas, providing clerical and ward clerk support Assist with managing internal and external referrals in line with service processes Support the triage of patients to specialties twice daily, ensuring accurate and timely allocation in line with clinical guidance Act as a key point of communication between consultants, specialty teams, nursing staff, allied health professionals, and patients/visitors, ensuring information is shared clearly and effectively Maintain accurate patient records in accordance with Trust policies and confidentiality standards Communicate effectively with multidisciplinary teams to support patient flow and service delivery Demonstrate flexibility to support service needs across departments Undertake and complete the apprenticeship framework, applying learning into practice
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 (or equivalent) or above
Experience
Desirable
- Experience working in a team
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Desirable
- Customer care skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
United Kingdom
