Assertive Outreach Support Worker
Job Description
Job summary
We are looking to recruit two proactive and compassionate Assertive Outreach Support Workers to join our Community Mental Health Hubs (CMHH). One role will be based across Queen's Park & Paddington hub (Woodfield Road), and one within the South Hub (190 Vauxhall Bridge Road).
You will support individuals with complex mental health needs who are at risk of disengagement, providing practical, person-centred care to promote engagement, independence and recovery.
This is a rewarding opportunity to work as part of a supportive multidisciplinary team, with access to regular supervision, development opportunities, and the chance to contribute to an innovative and evolving service.
Main duties of the job
This is a varied and rewarding role working directly with individuals with complex mental health needs who may find it difficult to engage with services. Using an assertive outreach approach, you will build therapeutic relationships and work flexibly in the community to support engagement and recovery.
You will provide practical support to help individuals develop daily routines, maintain independence, and engage in meaningful activities such as self-care, social connection, education, or employment. This includes accompanying individuals to appointments, supporting access to services, and helping overcome barriers to engagement.
Working alongside clinicians, you will contribute to care planning, risk management, and delivery of time-limited interventions. You will support early identification of deterioration, contribute to de-escalation, and help reduce the need for hospital admission.
The role involves working with carers and partner agencies, including health, social care, and voluntary services, to promote continuity of care and social inclusion.
We are looking for someone compassionate and resilient, able to engage individuals in a flexible and persistent way, with strong communication skills and a commitment to person-centred, recovery-focused care.
About us
Central and North West London NHS Foundation Trust (CNWL) is a large and diverse organisation providing a wide range of mental health and community services across London and beyond. The Trust is committed to delivering high-quality, person-centred care and improving outcomes for the communities we serve. Within Westminster, our Community Mental Health Hubs bring together multidisciplinary teams to provide integrated, recovery-focused and evidence-based care. We work in close partnership with primary care, social care and voluntary sector organisations to deliver coordinated support that promotes independence, recovery and social inclusion. CNWL is committed to supporting staff through regular supervision, professional development and opportunities for learning and progression. We value the contribution of our workforce and promote a culture of inclusion, collaboration and continuous improvement.
Job responsibilities
For full details of the role, please refer to the attached Job Description and Person Specification.
The post holder will work as part of the Community Mental Health Hub (CMHH), supporting the delivery of high-quality, person-centred care to adults with severe and complex mental health needs who may be at risk of disengagement from services.
Key responsibilities include:
- Supporting the delivery of recovery-focused, trauma-informed care in line with agreed care plans, under the supervision of qualified staff
- Providing practical, structured and time-limited interventions to promote engagement, stability and independence
- Working proactively within community settings, including home visits, outreach and community-based interventions, to engage service users
- Supporting individuals to develop and maintain daily routines, life skills and participation in meaningful activity
- Assisting with care planning, risk assessment and risk management, including identifying early signs of deterioration
- Promoting access to services, including health, social care and community resources, and supporting attendance at appointments
- Building therapeutic relationships to support engagement and positive behavioural change
- Working collaboratively within the multidisciplinary team and with partner agencies, including housing and voluntary sector services
- Acting as a link worker with identified local hostels to support engagement and continuity of care
- Maintaining accurate and timely clinical records in line with Trust policy
- Contributing to service development, quality improvement and team working
Person Specification
Qualifications
Essential
- GCSE English (A * - C) / National Certificate in Literacy / ESOL Level 2 or equivalent
- NVQ Level 3 in Health & Social Care or equivalent.
- Evidence of other healthcare training
Desirable
- Relevant training in health, social care, or housing support.
- Additional training (e.g. first aid, manual handling, health & safety).
Experience
Essential
- Experience working with people with mental health needs or other vulnerabilities.
- Experience working with people who may be reluctant to engage.
Desirable
- Relevant training in related psychosocial interventions.
OTHER
Essential
- Willingness to undertake further training and development. g and development.
- Able to work flexibly.
- Demonstrates understanding of equality, diversity, and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
7A Woodfield Road
7A Woodfield Road
london
W9 2NW
United Kingdom
