Assistant Practice Manager [Rock Healthcare & Knowsley Medical Centre]
Job Description
Job summary
We are recruiting an Assistant Practice Manager to support two of our busy GP surgeries in central Bury.
Main duties of the job
Working closely alongside the Practice Manager, you will play a key role in overseeing daily operations, managing staff, and ensuring the smooth running of both sites. This is a fantastic opportunity for an organized supervisor or administrator looking to step up in their career.
You will provide assurance that the Practice delivers on its long-term strategic objectives, using innovative ways of working. Your role will be to motivate and guide colleagues to deliver optimum efficiencies in a safe and effective environment for Patients, Colleagues and Visitors.
You will promote Equality, Diversity & Inclusion, Quality Improvements, Confidentiality, Collaborative Working, Service Delivery and Learning & Development.
About us
Rock Healthcare and Knowsley Medical Centreproudly serve a combined patient list of approximately 14,500 people, sharing a dedicated team, a commitment to high-quality care, and a passion for staff development.
Job responsibilities
Team Leadership: Lead and develop the practice team to foster a culture of safety, quality, and continuous improvement, working in close alignment with the Practice Manager.
Operational Efficiency: Plan, monitor, and continuously optimise practice operations, including appointment systems, triage workflows, and patient flow.
Business Continuity: Regularly review and update business continuity plans to ensure uninterrupted service delivery.
Training & Change Management: Coordinate staff training programs and successfully implement operational changes when required from the Practice Manager.
Regulatory Compliance: Ensure strict adherence to NHS standards, CQC requirements, data protection laws (GDPR), and other relevant healthcare legislation. Support the Practice Manager with CQC compliance.
Clinical Governance: Coordinate clinical governance frameworks, including clinical audits and Quality Improvement (QI) projects.
Risk & Safety Management: Conduct regular risk assessments, review practice policies, and serve as the designated Fire Warden.
Performance Targets: Set key performance indicators (KPIs) and drive achievement across all contract areas, including QOF (Quality and Outcomes Framework) and LCS (Local Enhanced Services).
Workforce Planning: Support the Practice Manager with workforce planning initiatives, including end-to-end recruitment and selection processes.
Staff Attendance & Wellbeing: Manage staff sickness and timekeeping, and conduct structured return-to-work interviews and probationary appraisals.
Employee Relations: Oversee disciplinary procedures and processes in strict accordance with legal and employment requirements.
Patient Relations: Oversee patient access, manage patient satisfaction surveys and provide complaintsm avoid escalation and provide initial responses professionally.
Facilities & IT: Manage practice facilities, estates, administrative workflows, and IT systems to ensure a safe and functional environment for all staff and visitors.
Secretarial Duties: Prepare meeting agendas, produce accurate minutes, arrange guest speakers / medical reps, and manage all associated training paperwork.
For full details, please see the attached job description
Person Specification
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills [generic]
- Excellent leadership skills to encourage team working
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- EMIS user skills
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to motivate and train staff
Experience
Essential
- Primary Care General Practice experience
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- Experience of successfully developing and implementing projects
Desirable
- Relevant health and safety experience
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative with the requirements of the business
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach and positive mindset
- High levels of confidentiality, integrity and loyalty
- Sensitive and empathetic in distressing situations to reduce complaints
- Ability to work under pressure and deliver targets within a timely manner
- Confident, assertive and resilient
- Ability to drive and deliver change effectively, of high quality and within budget
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions and reduce sickness levels across all staffing
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Leadership and / or Management Qualification
Desirable
- Educated to degree level in healthcare or business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
BARDOC
Address
Rock Healthcare
Moorgate Primary Care Centre
22 Derby Way
Bury
Lancashire
BL9 0NJ
United Kingdom
