Booking & Scheduling Assistant
Job Description
Job summary
An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford - St James House.With demand on our services at an all time high the role our department provides has never been more critical.
We will give you:
- The chance to make a difference to people in our local communities
- A mix of both office and home on a rota basis once training is complete
- A range of Monday to Friday daytime shifts
- Career development opportunities
Main duties of the job
As a Booking Clerk your main duties will cover:
- Receiving and processing patient referrals
- Booking and changing appointments for patients either via a phone call, a text message, or an email
- Answering and signposting general enquiries from patients calling our appointments line
To do this we need you to:
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committed
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Numeracy and literacy qualifications (at least A-C)
Desirable
- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification
Skills
Essential
- Maintain Confidentiality
- Keyboard skills
- Strong communication skills
- Ability to adapt to change.
- Able to work in a high-pressure environment
- Able to demonstrate the Trust Values
- Computer skills including Microsoft Office
Experience
Essential
- Experience of working in a Team
- Experience of working in a customer care environment
- Experience of time management/working to deadlines
Desirable
- Patient administration background
- Previous customer service experience
- Previous NHS experience
- Previous Administration Experience
- Call centre experience
Knowledge
Desirable
- Knowledge of Patient Centre
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
St James House
Pendleton Way
Salford
M6 5FW
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)
