Business Support Manager (IUC Business and Performance)
Job Description
Job summary
We are seeking a highly organised, proactive and analytical professional to join our directorate in a pivotal support role, reporting directly to the IUC Deputy Director (Business & Performance).
This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing competing priorities, coordinating high-level activity, and ensuring the smooth delivery of key business objectives. You will play a central role in supporting planning, tracking actions from senior meetings, and ensuring the team operates with clarity, structure and purpose.
The successful candidate will be responsible for delivering high-quality business support across a broad portfolio. This includes maintaining the accuracy and accessibility of directorate data, providing timely and reliable information and advice, and leading the organisation of key meetings and committees. You will take ownership of monitoring risks across multiple frameworks, ensuring they are up to date and that mitigation actions are progressed effectively. In addition, you will oversee the timely completion of critical reports and audits, support budget and contract management, and contribute to business continuity planning through the development of key documentation such as business impact analyses.
If you are detail-oriented, resilient, and motivated to make a meaningful impact within a dynamic healthcare environment, we would welcome your application.
Main duties of the job
The post holder will report to the IUC Deputy Director (Business & Performance).
The post holder will be responsible and accountable for:
Supporting the team in the achievement of its objectives, planning, tasks and
managing actions which arise from high level internal and external meetings.
Support in maintain accuracy of directorate data and assist in improving access to reporting
Providing accurate, timely and reliable information to the line manager, or
Compliance and Standards, including written and verbal advice.
Leading the planning and management of relevant local committees/meetings within the directorate
Maintaining oversight of the directorates risks on the Trust's board assurance
framework (BAF), corporate risk register and local risk register and ensuring that
these are regularly updated and that actions are progressed in line with required
timescales.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
Please see the JD and PS attached for the full list of roles and main responsibilities of this role.
Person Specification
Qualifications, Accreditations, Education
Essential
- Degree level education or equivalent experience
- Strong evidence of personal development
Experience
Essential
- Working with senior managers in pressured situations
- Setting and implementing plans to achieve objectives and targets
- Experience of working in a healthcare environment
- Writing reports for senior managers
- Experience of making and justifying decisions based on limited ? information
- Experience of managing performance to specified standards
- Working with complex sets of data
- Experience of working within an Integrated Urgent Care/111 environment
Knowledge and Skills
Essential
- A good level of practical working with Microsoft Office
- Advanced keyboard skills
- Experience of preparing and writing reports
- A good understanding of 111 performance
- A sound understanding of Trust policies and procedures
- Basic principles of how budgets work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Barking or Croydon Sites
London
CR0 1EA
United Kingdom
