Cancer Care Navigator
Job Description
Job summary
This exciting role is ideal for individuals with NHS experience in cancer services or a patient-facing healthcare setting. The successful applicant will become valued member of the Gynaecology Oncology nursing team, supporting women affected by gynaecological cancers and contributing to the delivery of high quality compassionate care.
The Cancer Care Navigator (CCN) will be part of the Clinical Nurse Specialists (CNS) team and will work very closely with the nurses to provide a single point of contact for the patients within that cancer tumour site. The role will also link closely with MDT Facilitators and Diagnostic Services to promote seamless coordination and timely management of patients at all points of the cancer pathway.
This role is patient facing; working as a direct point of contact for suspected and confirmed cancer patients and their carers throughout the whole cancer pathway. This role includes assisting in the delivery of the National Living with Beyond Cancer agenda (LWBC).
Main duties of the job
The purpose of this role is to complement and support the existing gynaecology cancer team to support patients from referral, through diagnosis and onto treatment and beyond by providing a safe, seamless, patient centred services. Maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job responsibilities
Role Summary
Being responsible and accountable for their practice and behaviour under the guidance and with the support of a registered practitioner and by working as part of the gynaecology cancer multidisciplinary team.
Working with primary care colleagues and understand cancer pathways in order to support newly referred patients to attend for appointments and investigations providing a point of contact and promoting relevant and timely communication.
Working in conjunction with the gynaecology cancer team to provide coordination of high-quality patient care through on-going telephone/ face to face assessment and proactive identification of needs using basic knowledge, approved tools and procedures.
Be the single point of contact for all patients under the care of the gynaecology cancer team including those patients on person centred follow-up. Coordinate care, track and update on the results for non-complex cases, managing patient concerns via the helpline and generic email, facilitate rapid re-entry into the system if required.
Work with the clinical team to coordinate any necessary assessments, appointments, investigations and organisation of MDTs, virtual MDTs and outcomes in order to fast track people and provide a seamless patient pathway.
Navigating the complex health and social care system to support patients at all points in the cancer pathway. Building relationships with professionals and facilitating access to a variety of services including generating referrals on the persons behalf where necessary.
Working as part of the gynaecology cancer team to facilitate Holistic Needs Assessments and coordinate care for patients living with cancer who have non-complex needs so they can access the right help at the right time, providing a seamless experience of care.
Recognise when there is a potential deterioration in condition or an emergency situation and escalate these concerns to a registered practitioner in a timely manner. Early detection of problems/ actions to reduce in-patient admissions.
Providing regular supportive conversations with the person living with cancer with non-complex needs, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs, liaising with the speciality cancer team as appropriate.
Awareness of Cancer Waiting Time Targets and systems to ensure all mandatory cancer data is accurate and timely. Documenting and monitoring all aspects of patient care coordination and service delivery.
Professional Values
To ensure Trust standards and values are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire Foundation Trust.
Ensure records and documentation are maintained, kept confidential, and meets appropriate Trust standards, and in line with the Data Protection Act.
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the department. Promoting a professional and positive working environment.
To report any accidents or incidents via the InPhase incident reporting system and/or to an appropriate registered professional, ensuring an open and transparent culture.
To adhere to the Trusts IT policies regarding e-mail and internet usage.
To ensure children and adults and protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
Triage incoming calls and initiate appropriate response according to assessment tools, protocols and individual pathways, liaising with the CNS as appropriate.
Highlight need for practical and emotional support for the person living with cancer and their families. Recognise information needs may change over time and work with the person to ensure they have all the information and support they need at all stages of the cancer journey.
Make pre planned outbound telephone calls to patients to assess needs and monitor progress, liaising with the CNS and other members of the healthcare team as appropriate in order to initiate a proactive prevention approach.
For patients on the self-managed pathway ensure that test results, clinic letters and any notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps of the pathway.
Maintain the Remote Monitoring System and Somerset Cancer Registry databases for open access follow up, monitoring alerts, organising relevant tests and ensuring results are flagged to the relevant MDT member.
Coordinate the necessary assessments, appointments or investigations as identified in self-managed patients care plan.
For patients on the self-managed pathway, work closely with the MDT coordinators to ensure good preparation of the cases for the MDT discussion and ensure that MDT outcomes are followed up in a timely manner.
Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications on a timely manner this may include referring to the Macmillan Cancer Support and Information Service, ensuring that patients receive the patient information pack and understand its contents.
Assist in CNS teams audit of patient satisfaction survey and clinical audits.
Coordinate the care for patients assessed by a registered practitioner as having non-complex needs and support self-management programmes.
Contribute to holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review care plan with the patient and carer.
Evaluate outcomes of care delivery with the registered practitioner.
Assist people to access appropriate information and support by sign posting to a range of support services and encourage self-management where appropriate.
Participate in the development and support the planning, delivery and evaluation of Health and wellbeing sessions in collaboration with the LWBC Programme lead.
Take responsibility for care and welfare of a defined caseload of patients/clients within your area of work.
Organise and lead the gynaecology oncology patient support group, including coordinating meetings, arranging guest speakers, inviting patients and promoting the group to enhance patient engagement, education and peer support.
Continuously assess, implement and evaluate treatment, using appropriate tools and algorithm as agreed by a registered professional.
To report to the registered professional any patient ...
