Care Coordinator

Job responsibilities

Care Co-ordinator -

Provide cover when required to our Enhanced Care team, Pharmacy team and Treatment Centre team. This will include managing the care home phone, actioning tasks, monitoring email inboxes, booking appointments, weight loss letters, S1 ledgers and rotas.

• Creation and management of Pharmacy clinics.
• Pharmacy team planning across all Practice sites and Treatment Centre.
• Responsible for managing Pharmacy telephone calls in the office and dealing with queries.
• Take messages and relay information to the appropriate member of staff.
• Completion of audits under instruction (clinical or management).
• Online diary and searches for patient recalls.
• Taking minutes of team meetings.
• Supporting with any required actions from pharmaceutical alerts on Teamnet.
• Care home Pharmacist support, running required searches and producing reports.
• Supporting with medicines reconciliation from hospital discharges.
• Supporting with the synchronising of patients medication when they are out of line.
• Providing cover for Treatment Centre reception desk when required under instruct from line manager.
• Manage any smartcard issues that should arise; unlock, changing passwords, adding roles etc. Manage any S1 issues that should arise; staff archived, amending ledgers as per management instruction.
• Request ICE access when required/managing any ICE issues for clinical staff.
• Proactivity moving/blocking appointments in incidence of reported absence for the Pharmacy Team via Treatment Centre telephone.
• Adding ICE requests on the system when required by Clinicians.
• Work as part of the Pharmacy team, proactively identifying and working with a cohort of patients to support primary care professionals in ensuring patients clinical and personalised care requirements are met.
• Run regular clinical reports to identify specific cohorts of patients.
• Undertake Medication reconciliation from discharge summaries under the supervision of a Pharmacist/Pharmacy Technician.
• Diary management of the Pharmacy team & monitoring of the Pharmacy email account.
• Understand equality and diversity by respecting differing views and needs of patients and colleagues.
• Completion of DOAC & SMR booking; contacting patients directly to book appointments.
• Completion of weight loss letters.
• Ensure that patients have good quality information and are signposted to interventions and appropriate organisations to support them in their health and wellbeing.
• Develop relationships with other PCN teams including Pharmacy, Treatment Centre, social services and professionals in the wider health economy as required.
• Booking and management of respiratory appointments, catheter clinics and any other PCN wide clinics.
• Undertake PCN Hypertension pathway duties including booking appointment with patients, responding to tasks were required and liaising with healthcare professionals where appropriate.
• Maintaining resources on patient notice board.
• Conducting digital support where required; audits, NHS app support etc.
• To attend and contribute to staff meetings and development meetings constructively.

General -

• Establish and maintain excellent communication with colleagues across the PCN at all times and demonstrate empathy and compassion to our patients.
• Work autonomously across the PCN localities, when required and be aware of professional boundaries, roles, and responsibilities.
• Maintaining confidentiality and handling sensitive information.
• Ensure up to date written, electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended.
• Use alternative communication skills when required to ensure patients fully understand when receiving information.
• Participate in PCN and team meetings as and when appropriate.
• Plans and manages own workload in a flexible manner, ensuring deadlines are met and line manager has been notified of any issues.
• Cover absences within other PCN teams for Care Coordination work when required.

Reception -

To assist with (this list is not exhaustive):

The duties and responsibilities to be undertaken by members of the Treatment Centre reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PCN Operations Manager dependent on current and evolving practice workload and staffing levels.

• Maintain and monitor the Treatment Centre appointments system, using SystmOne.
• Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre, including the provision of clerical support to clinical staff and other members of the centre team.
• Process personal and telephone requests for appointments, and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
• Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
• Assist with telephone requests/queries in the appropriate way.
• Ensure patients are contacted prior to attending their appointment, to confirm attendance, location of the centre and therefore, reducing the risk of no shows and missed appointments. (SMS reminder.)
• Take messages and relay information to the appropriate member of staff.
• Processing and recording of information in accordance with Treatment Centre procedures.
• Update patients personal details if requested to do so.
• Facilitate effective communication between patients, members of the primary health care team, ...