Care Coordinator
Job Description
Job summary
Apollo PCN, based in North Warwickshire, is looking for an enthusiastic and proactive Care Coordinator to join their patient focused, forward thinking team. The successful candidate will work alongside our clinical and non-clinical teams to offer a friendly, caring and supportive experience for patients.
You will be expected to work with several practices and will report to the Clinical Director/PCN Manager
We would also consider less than full time working
Main duties of the job
Use EMIS and Docman to manage the PCN related projects
working closely with primary care teams as well as community organisations and other healthcare professionals. Excellent communications skills are paramount with patients, families and healthcare professionals to enhance engagement and quality of life and wellbeing.
Participate in PCN projects for long term conditions, frailty and others.
There may be specific project work to support our Practices contractual obligations.
Holding care coordinator phone and taking patient queries.
Demonstrate a flexible attitude and be prepared to carry out other administrative and PA duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
About us
Apollo Warwickshire North Primary Care Network (PCN) is a dynamic and forward-thinking collaboration of five trusted local GP practices:Hazelwood Group Practice,Hartshill Health Centre,Rugby Road Surgery,Woodlands Surgery, andStockingford Medical Centre. Together, we work seamlessly to provide high-quality, proactive healthcare to our diverse patient population.
Our ambitious team of clinicians is committed to delivering exceptional, patient-centered care, always striving to meet the needs of our patients and improve their health outcomes. We take pride in our innovative approach to healthcare, and ourFrailty Hub Modelis at the heart of this. This unique service involves a multidisciplinary team of clinicians who work together to provide tailored, preventative care for patients, focusing on reducing hospital admissions and improving overall quality of life for those with frailty and complex health needs.
At Apollo, we foster a strong work ethic and a healthy, supportive atmosphere within our teams. We believe in a collaborative environment where everyone's contributions are valued, and all staff are encouraged to develop and grow in their roles.
Job responsibilities
Job Summary
Apollo PCN, based in North Warwickshire, is looking for an enthusiastic and proactive Care Coordinator to join their patient focused, forward thinking team. The successful candidate will work alongside our clinical and non-clinical teams to offer a friendly, caring and supportive experience for patients.
You will be expected to work with up to five practices and will report to the Clinical Director.
Supporting projects, managing care coordinator phone, managing patient queries.
Work Location
Mainly based at Hartshill Health Centre, but some travel expected to other Practices within the Nuneaton and Coleshill areas.
Main Duties
Patient focus and support is key to this job role, to provide time and expertise to help guide patients through the healthcare and social care system, to make connections with services and teams, giving opportunity to the patient to be heard and understood, whilst also advocating for them, helping individuals understand their rights and options.
Support the PCN practices to deliver on, QOF, KPIs and locally commissioned enhanced servicesExcellent communications skills are paramount with patients, families and healthcare professionals to enhance engagement and quality of life and wellbeing.
There may be specific project work to support our Practices contractual obligations.
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning;
Person Specification
Essential
EMIS Knowledge
Commitment to patient focused care
Professionalism and dedicated to personal development
NVQ Level 2 or 3 in Health and Social Care or equivalent.
Experience
Essential
Experience in supporting individuals, their families and carers
Good IT understanding, using IT systems and packages including EMIS -Experience in collecting data, project support and excellent knowledge of EMIS required
Excellent communication and record keeping skills regarding Rota management, leave management admin part, supporting day to day running admin tasks
Good understanding and respect of individual lifestyles and diverse backgrounds.
Excellent time keeping skills and ability to prioritise and complete tasks.
Works well under pressure
Good team relationships
Desirable
Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety.
DBS
It will be necessary for a submission for Disclose to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
UK Registration
Applicants must have a current UK professional Registration.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Person Specification
Qualifications
Essential
- Essential
- EMIS knowledge
- Commitment to patient focused care
- Professionalism and dedicated to personal development
- NVQ Level 2 or 3 in Health and Social Care or equivalent.
- Proficient in Microsoft office
- Experience
- Essential
- Experience in supporting individuals, their families and carers
- Good IT understanding, using IT systems and packages
- Excellent communication and record keeping skills
- Good understanding and respect of individual lifestyles and diverse backgrounds.
- Excellent time keeping skills and ability to prioritise and complete tasks.
- Works well under pressure
- Good team relationships
Desirable
- Desirable
- General practice or PCN experience
- Experience in collecting data
- Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Apollo Collaborative Warwickshire North PCN
Address
27 Parkfield Road
Coleshill
Birmingham
B46 3LD
United Kingdom
Employer's website
https://www.hazelwoodgrouppractice.co.uk/ (Opens in a new tab)
