Care Coordinator Team Lead
Job Description
Job summary
We are looking for an enthusiastic and organised Project Lead & Care Coordinator to support and develop our Proactive Care Team (PACT) across the PCN.
This varied role combines care coordination, team leadership and service development, helping to improve outcomes for patients with complex health and social care needs.
You will work closely with GPs, care coordinators, paramedics and partner organisations to ensure patients receive joined-up, proactive and personalised care.
The successful candidate will coordinate multidisciplinary team (MDT) meetings, oversee patient pathways, monitor service performance, support quality improvement initiatives, and provide day-to-day leadership to the Proactive Care Team.
This is an exciting opportunity for someone who enjoys building relationships, managing projects, leading teams and making a real difference to patient care.
Main duties of the job
- Service & Project Team Lead
- Care Coordination
- MDT & Partnership Working
- Line Management
- Data & Reporting
About us
Hedena Health is a GP practice serving patients across Oxfordshire, dedicated to providing high-quality, patient-centred primary care. The practice offers a wide range of healthcare services and works closely with local health, social care and community partners to deliver coordinated support for patients. With a focus on accessibility, innovation and continuous improvement, Hedena Health is committed to improving health outcomes and delivering excellent care to its local population.
Job responsibilities
Service & Project Team Lead
- Support the day-to-day delivery and development of the PACT service.
- Monitor activity, caseloads and performance against agreed objectives.
- Coordinate workload across the team and ensure patients receive timely follow-up and support.
- Contribute to service planning, development and quality improvement initiatives.
Care Coordination
- Identify and support patients who would benefit from proactive multidisciplinary care.
- Coordinate care plans, referrals and actions arising from MDT discussions.
- Act as a point of contact for patients, carers and professionals involved in patient care.
- Escalate concerns relating to patient safety, unmet need or service delays.
MDT & Partnership Working
- Coordinate and facilitate MDT meetings involving health, social care and voluntary sector partners.
- Prepare agendas, record actions and ensure follow-up of agreed plans.
- Build strong relationships with partner organisations to support integrated care.
Line Management
- Provide supervision and support to Care Coordinators.
- Undertake one-to-ones, appraisals and wellbeing discussions.
- Support staff development, training and workload management.
Data & Reporting
- Maintain accurate records using EMIS and reporting systems.
- Produce activity and performance reports.
- Monitor outcomes and support reporting requirements for the PCN and ICB.
Person Specification
Qualifications
Essential
- Essential
- Experience working within the NHS, primary care, health or social care.
- Experience of care coordination, project coordination or service delivery.
- Excellent organisational, communication and relationship-building skills.
- Experience working with multiple stakeholders and multidisciplinary teams.
- Ability to prioritise workload and work independently.
- Good IT skills, including Microsoft Office.
Desirable
- Desirable
- Experience of line management or staff supervision.
- Experience using EMIS or similar clinical systems.
- Knowledge of Primary Care Networks, community services or integrated care.
- Experience of service improvement, reporting or performance monitoring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hedena Health Ltd
Address
207 London Road
Headington
Oxford
OX3 9JA
United Kingdom
