Care Implementation Lead
- NHS
- Full Time
- Woodford Green
- 49387.00 - 56515.00 a year
Job Description
Job summary
Join us in shaping the future of children's hospice care
At Haven House Children's Hospice, we believe every child and family deserves exceptional, compassionate and responsive care. As we continue to grow, develop our services and strengthen our partnerships across the health system, we are looking for an experienced and delivery-focused leader to join our Care Directorate. This is an exciting opportunity for someone who enjoys turning plans into reality. Working directly with the Director of Clinical Services and alongside operational leads, you will provide hands-on leadership across multiple programmes and projects, helping to ensure that service developments are implemented safely, effectively and with families at the centre.
This is not a traditional project management role. We are looking for someone who understands healthcare, can navigate complexity and has the ability to maintain momentum and deliver change within busy clinical environments.
Main duties of the job
Key Programme Areas
Service Expansion and Transformation Coordinate delivery of major service developments and transformation programmes across the Care Directorate during a period of organisational growth and system integration.
Clinical Pathways and Care Coordination Coordinate implementation of integrated pathways, MDT working and coordinated models of care across hospice, community and hospital services.
Operational Delivery and Programme Oversight Maintain oversight of concurrent workstreams, supporting delivery against agreed priorities, tracking progress, risks and operational dependencies.
Governance, Quality and Compliance Support implementation of governance, quality improvement and regulatory priorities including CQC readiness, operational assurance and policy implementation.
Digital Systems and Service Development Support implementation of digital systems, reporting and service improvement initiatives.
Family Experience, Access and Equity Support programmes focused on improving family engagement, equitable access and responsiveness of services.
About us
Haven House Children's Hospice provides specialist care and support to babies, children and young people with life-limiting and life-threatening conditions, and to their families. We are ambitious about the future and committed to ensuring that children and families receive outstanding, compassionate and innovative care. Our values are at the heart of everything we do, compassionate, professional, respectful and safe
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Delivery and Programme Coordination
Lead programme delivery across multiple complex Care workstreams, ensuring implementation against agreed priorities, timescales, governance requirements and operational objectives
Maintain oversight of progress, dependencies, risks and operational impacts across concurrent workstreams
Support workstreams to move from planning into implementation and embedded practice, working alongside operational leads to maintain delivery momentum.
Provide implementation oversight and assurance reporting to senior leadership regarding delivery progress, risks, dependencies and operational impact.
Support the operational delivery of strategic service developments and transformation initiatives across the Care Directorate.
Operational Coordination
Coordinate implementation activity across Care teams including nursing, therapies, family support and operations.
Work closely with Heads and Leads to maintain momentum and resolve operational challenges.
The role will work within existing operational and clinical leadership structures, supporting delivery while operational accountability remains with the relevant service leads
Develop and maintain effective working relationships across internal and external stakeholders to maintain alignment, delivery momentum and operational coordination.
Implementation and Service Development
Lead the implementation of new and expanded services and projects across Care
Support operational readiness across workforce, processes and systems to enable safe implementation
Monitor and report progress against agreed priorities, actions and KPIs.
Contribute to continuous service improvement, change management and embedding of new models of care.
Risk Management and Escalation
Identify risks, delays and capacity gaps impacting delivery
Escalate risks, delays or barriers in a timely and structured way to Care Leads, Head of Clinical Services and Quality, and Director of Clinical Services
Coordinate mitigation planning and recovery action plans in collaboration with operational leads to maintain safe and effective service delivery.
Data and Reporting
Use operational data to track delivery, highlight risks and support decision-making
Ensure data collection aligns with agreed KPIs and service priorities
Prepare and contribute to reporting for internal governance and senior leadership as required
Governance and Quality
Support implementation of service developments in line with organisational governance, safety and quality standards
Contribute to maintaining safe, effective and well-led services during expansion
General Requirements
To behave at all times in line with Haven House values and behaviours
To attend staff meetings, training and supervision as required
To uphold privacy, dignity and respect for children, families and colleaguesTo actively promote equality, diversity and inclusion
Person Specification
Personal Qualities
Essential
- Visible, credible clinical leader
- Calm, resilient and solution-focused
- Values-led with strong professional integrity
- Commitment to safeguarding and equality
- Flexible and responsive to service need
Experience
Essential
- Significant experience leading complex implementation programmes, service developments or operational workstreams
- Experience of working across multidisciplinary teams and influencing senior stakeholders
- Experience of managing competing operational priorities within complex care environments
- Experience of risk management, governance and operational assurance processes
- Ability to analyse operational data and translate this into delivery planning and service improvement actions
- Demonstrable ability to work autonomously and exercise professional judgement
Desirable
- Experience in childrens services, palliative care or community health
Skills and Abilities
Essential
- Delivery-focused and action-oriented
- Able to work at pace while maintaining attention to detail
- Confident working across teams and managing competing priorities
- Pragmatic, solutions-focused and resilient
- Able to influence and challenge constructively across teams
- Confident operating within complex and fast-paced environments
- Able to maintain oversight across multiple operational priorities simultaneously
Qualifications
Essential
- Degree or equivalent qualification in nursing or healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Haven House Children's Hospice
Address
The White House
Woodford Green
Essex
IG8 9LB
United Kingdom
