Catering and Housekeeping Team Lead
Job Description
Job summary
Role Purpose
To maintain high standards of excellence at Bassetlaw Hospice by overseeing the day-to-day management of the catering and housekeeping service. This includes working regular shifts in the kitchen, planning and preparing homemade meals that meet a variety of dietary requirements, and managing domestic duties to ensure a safe, clean and welcoming environment in compliance with infection prevention and control standards.
Main duties of the job
KEY RESPONSIBILITIES
- Provide line management, supervision and support for the Catering & Housekeeping team and volunteers.
- Facilitate training and supervision for staff and volunteers.
- Plan and prepare meals for patients with varying nutritional and dietary needs.
KEY REQUIREMENTS
- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3, or equivalent qualifications.=
Level 3 Food Hygiene Certificate and NVQ Level 2 in Food Preparation and Cooking (or equivalent).
- NVQ Level 3 in Kitchen Supervision (or working towards)
About us
At Bassetlaw Hospice, we provide compassionate, person-centred palliative and end-of-life care for patients and their families. Our staff, volunteers and supporters work together to create a warm, safe and supportive environment where dignity, safety and confidentiality are respected at all times. We expect all colleagues to uphold these values and ensure that every patient receives the highest possible standard of physical, psychological and spiritual care.
Job responsibilities
Main Duties
- Provide line management, supervision and support for the Catering & Housekeeping team and volunteers.
- Facilitate training and supervision for staff and volunteers.
- Plan and prepare meals for patients with varying nutritional and dietary needs.
- Undertake nutritional assessments and provide basic health education relating to diet and nutrition.
- Manage catering and housekeeping budgets, including ordering supplies and processing invoices.
- Organise and deliver staff training in COSHH, HACCP, Food Safety, Allergens, Legionella and IDDSI.
- Manage stock control for catering, housekeeping, laundry and PPE, including monitoring product recalls.
- Ensure compliance with COSHH, Food Safety, Allergen and HACCP guidelines.
- Maintain 'Safer Food Better Business' standards and ensure food safety audits maintain a 5-star rating.
- Ensure staff and volunteers comply with food safety and allergen regulations and maintain an allergen database.
- Assist with the organisation of catering events (e.g., hospice open days).
- Undertake audits, develop and oversee schedules for catering and housekeeping services.
- Work closely with the Facilities Lead where responsibilities are shared.
- Ensure compliance with CQC, food safety and infection control standards.
- Communicate effectively and sensitively with patients, carers, staff, and volunteers, ensuring confidentiality at all times.
General Duties
- Work collaboratively and cooperatively with all Bassetlaw Hospice colleagues.
- Ensure all staff complete mandatory training.
- Respect confidentiality across all aspects of hospice work.
- Abide by the Health and Safety at Work Act.
- Work within Bassetlaw Hospice policies and procedures.
- Plan and facilitate team meetings and contribute to induction of new staff.
- Always behave in a professional manner, reflecting and maintaining Bassetlaw Hospice values.
- Undertake other reasonable duties as directed.
- In all actions undertaken, maintain and promote the hospices reputation.
Person Specification
Qualifications
Essential
- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3, or equivalent qualifications.
- Level 3 Food Hygiene Certificate and NVQ Level 2 in Food Preparation and Cooking (or equivalent).
Desirable
- NVQ Level 3 in Kitchen Supervision (or working towards)
Experience
Essential
- Experience managing a kitchen, including staff supervision and budget management.
Skills and Attributes
Essential
- Flexibility, excellent listening skills, and ability to build rapport with others.
- Friendly, compassionate and sensitive approach.
- Good IT skills, including Microsoft Outlook, Word and spreadsheets.
- Ability to work independently and use initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Bassetlaw Hospice
North Road
Retford
Nottinghamshire
DN22 7XF
United Kingdom
