Catering Assistant
Job Description
Job summary
An opportunity has arisen to join University Hospitals Plymouth NHS Trust, Hotel Services team as a Catering assistant within the Catering Department at an off-site location in Estover.
We are looking for an enthusiastic and motivated individual who has a passion for customer satisfaction and food safety who can work as part of a busy Hotel Services Department and Catering team, within a kitchen environment.
We have a contracted flexible 30hr position available working predominantly 5 out of 7 days which may include weekends. The successful applicant needs to be flexible and may be required to work various shifts including Bank Holiday's. There will also be a requirement for shifts to be covered at the call back kitchen in Derriford hospital.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
- Providing a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service and food quality at all times
- Correct de-canting, labelling, dating and storage of frozen and chilled products, the role will require working within a chilled and freezer environment.
- Preparation and assembly of retail and patient salads and sandwiches including hospitality functions
- Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
- Cleaning of catering and service equipment including work surfaces, and related equipment manually and by use of machines to hygiene standards
- Maintain Food Safety and Hygiene standards in your work area and apply the food safety procedures applicable in the work areas.
- Clean and sanitise equipment on return from wards
- Completion of tasks within cleaning schedules and signed off daily
- Participate as a full member of the team, e.g. supporting other staff, participating in team meetings, working flexibly as required to cover other members of the team.
- Store goods correctly and use stock on a rotational basis to optimise efficiency and minimise food wastage.
- Demonstrate high standards of customer service through courteous interaction with patients and trust staff to optimise patient food.
- May include occasional driving within the local area.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Ensure a friendly, efficient, and courteous service is provided to both internal and external customers demonstrating high standards of customer service and food quality at all times
Manage food safety and hygiene standards within the department and ensure effective implementation of the Food Safety Policy
Ensure correct de-canting, labelling, dating and storage of frozen and chilled products
Preparation and assembly of Retail and Patient Salads and Sandwiches including hospitality functions
Assist in the audit process ensuring that the CPU passes all internal audits and EHO audits.
Ensure all record keeping and documentation is completed in a systematic and timely manner
Provide an efficient catering service to patients within the Trust to the level stated in the Service Level specification.
COMMUNICATIONS & WORKING RELATIONSHIPS
Daily contact with Private Patient Team, Helpdesk staff, Patient Catering staff, Patient Services Coordinators, Patient Services Managers, Ward staff, Modern Matrons and Trust Representatives. They will also come into contact with patients, visitors and other employees.
For further information please see attached job description
Person Specification
KNOWLEDGE & EXPERIENCE
Essential
- Health and Safety Awareness
- Food Safety awareness including allergens
- Customer Care skills
Desirable
- No formal experience is required as all staff will undertake a range of compulsory training courses prior to and during employment to ensure maintenance of high-quality standards
APTITUDE & ABILITIES
Essential
- Supervising other staff, monitoring work standards
- A good team player
- Good communication skills
Qualifications
Essential
- GCSE's English & Maths grade 4-9 (A-C)
- Basic food safety
Desirable
- Food Safety CIEH Level 2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Bridge House
47 Estover Close
Plymouth
PL6 7PL
United Kingdom