Catering Retail Manager
Job Description
Job summary
We are seeking an experienced and forward-thinking Catering Retail Manager to lead and develop retail catering services at University Hospital of North Durham. This is an exciting opportunity for a dynamic leader to enhance our retail offer, delivering high-quality, customer-focused services while driving commercial performance and maintaining the highest standards of food safety and compliance.
As Catering Retail Manager, you will provide strategic and operational leadership across retail outlets, ensuring an excellent experience for patients, staff and visitors. You will lead service development, identify opportunities to increase sales, improve efficiency and enhance customer satisfaction while ensuring compliance with all food safety and Health & Safety standards.
The successful candidate will have proven experience managing retail or catering operations, with a strong track record in commercial performance, financial management and people leadership. Highly organised and commercially focused, you will combine strategic thinking with a hands-on approach to delivering high-quality, cost-effective services. Above all, you will be an inspiring leader with a passion for delivering
Main duties of the job
As Catering Retail Manager, you will lead the day-to-day operation and continuous development of retail catering services , ensuring the delivery of high-quality, customer-focused services for patients, staff and visitors. You will be responsible for driving commercial performance, maximising income, controlling costs and ensuring retail outlets operate efficiently and profitably.
You will lead, motivate and develop a large multidisciplinary team, creating a positive, inclusive culture that supports high performance and excellent customer service. Working closely with clinical and corporate colleagues, you will identify opportunities to improve the retail offer, introduce new initiatives and respond to customer feedback to enhance the overall experience.
You will ensure compliance with food safety, Health & Safety and all relevant legislation, maintaining high standards of quality, hygiene and governance. You will oversee stock management, purchasing, financial reporting and operational performance, using data to inform decisions and drive continuous improvement. The role requires a proactive, visible leader who can balance strategic planning with hands-on operation
About us
Our organisation is a subsidiary of an NHS organisation and is currently awaiting UK Visas and Immigration (UKVI) approval to be added under our parent organisation's Sponsor Licence. Until that approval has been granted, we are not authorised to issue Certificates of Sponsorship or sponsor applicants.
This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.
We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- A Competitive salary
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job responsibilities
As Catering Retail Manager, you will provide strategic and operational leadership for the retail catering services, ensuring high-quality, customer-focused outlets that meet the needs of patients, staff and visitors. You will lead the development of the retail offer, driving commercial growth, service innovation and continuous improvement while supporting SCL strategic objectives and sustainability ambitions.
You will oversee the day-to-day management of retail catering outlets, ensuring services are delivered safely, efficiently and within budget. You will be responsible for financial performance, stock management, procurement, merchandising, workforce planning and the effective use of resources to maximise income and deliver value for money without compromising quality or customer experience.
As a visible and inclusive leader, you will motivate, develop and support your teams, fostering a culture of excellent customer service, accountability and continuous improvement. You will build strong relationships with internal and external stakeholders and ensure compliance with food safety, Health and Safety, infection prevention and Trust policies through effective governance, risk management and audit processes.
Using performance data, customer feedback and market trends, you will identify opportunities to improve services, introduce new initiatives, increase efficiency and reduce waste, ensuring retail catering remains responsive, sustainable and commercially successful.
Person Specification
Special Requirements
Essential
- Ability to work shifts and weekends and have flexibility to needs of the service(E)
Desirable
- Health and safety(D)
Qualifications
Essential
- Relevant qualification in Catering, Hospitality, Retail or Business
- Management, or equivalent experience.
- Level 3 Food Safety qualification
- Evidence of continuing professional development.
Desirable
- Supervisory or first-line management qualification.
- Health and Safety qualification.
- Level 4 Food Safety
Experience
Essential
- Significant experience managing retail catering or hospitality services
- Experience of leading, motivating and developing multidisciplinary teams.
- Proven track record of achieving commercial and financial targets.
- Experience of budget management, stock control, procurement and contract management.
- Experience of driving service improvement and implementing change.
- Experience of ensuring compliance with food safety, Health and Safety and relevant legislation.
Desirable
- Experience of retail catering and commercial contract management
- Initiative-taking, collaborative, and customer-focused approach.
- Commitment to quality, safety, and equality.
Special Skills & Knowledge
Essential
- Sound understanding of retail catering operations and commercial principles.
- Knowledge of food safety legislation,
- Health and Safety, infection prevention and quality standards.
- Understanding of workforce planning, performance management and staff development.
- Knowledge of financial management, KPI monitoring and business planning.
- Awareness of sustainability and waste reduction within catering services.
- Excellent leadership, communication and interpersonal skills.
- Strong financial and commercial awareness.
- Ability to analyse data and use performance information to improve services.
- Effective planning, organisational and problem-solving skills.
- Competent in the use of Microsoft Office and retail management systems.
Desirable
- Knowledge of sustainability frameworks and digital catering systems.
- Project management and change management experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CDD Services (Synchronicity Care Ltd)
Address
University Hospital Of North Durham
North Road
DURHAM
DH1 5TW
United Kingdom
