Catering Supervisor - Retail
Job Description
Job summary
An opportunity has arisen for Band 3 Catering Supervisor in Royal Liverpool Hospital - Fresh retail unit. Hours: Mon- Fri: 12:30pm - 8.30pm
The successful candidate must be prepared to study for the level 3 food hygiene certificate and NVQ 3.
Main duties of the job
As a Supervisor in the Catering Department at Liverpool University Hospitals, you will lead a team to deliver exceptional customer service while meeting operational goals. You will provide guidance, training, and support, ensuring staff are motivated and professional. Lead by example in customer service, encouraging your team to upsell and provide tailored recommendations to improve sales and satisfaction. You will manage stock levels, ensuring displays are attractive and shelves are well-stocked, and oversee inventory and deliveries to maintain smooth operations. Maintaining high standards of hygiene and organization will be a priority, ensuring the store is clean and well-presented. You will supervise cash handling, ensuring accuracy in transactions and adherence to company procedures. Implementing loss prevention strategies will be key in safeguarding inventory, while collaborating with other teams to ensure efficient service delivery. Flexibility is essential as you may need to work across different sites or during peak times, including weekends and holidays. You will also participate in staff training and development, fostering a positive team environment. This role requires strong leadership, customer service, and organizational skills, with a keen eye for detail and the ability to thrive in a fast-paced environment.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit theircareers page.
Job responsibilities
As a Supervisor in the Catering Department at Liverpool University Hospitals, you will lead a team to deliver exceptional customer service while meeting operational goals. You will provide guidance, training, and support, ensuring staff are motivated and professional. Lead by example in customer service, encouraging your team to upsell and provide tailored recommendations to improve sales and satisfaction. You will manage stock levels, ensuring displays are attractive and shelves are well-stocked, and oversee inventory and deliveries to maintain smooth operations. Maintaining high standards of hygiene and organization will be a priority, ensuring the store is clean and well-presented. You will supervise cash handling, ensuring accuracy in transactions and adherence to company procedures. Implementing loss prevention strategies will be key in safeguarding inventory, while collaborating with other teams to ensure efficient service delivery. Flexibility is essential as you may need to work across different sites or during peak times, including weekends and holidays. You will also participate in staff training and development, fostering a positive team environment. This role requires strong leadership, customer service, and organizational skills, with a keen eye for detail and the ability to thrive in a fast-paced environment.
Person Specification
Experience
Essential
- Previous catering experience at a supervisory level
- Previous Industrial Catering experience
Knowledge
Essential
- A general understanding of why food hygiene is important
- Health and safety basic knowledge
- Knowledge of Cash handling and till systems
Skills
Essential
- Excellent Communication skills
- Basic data inputting either manually or using a computer/tablet
- Basic numeracy and literacy skills
- Ability to work as part of a team
- Excellent organisation skills
Other
Essential
- Willingness to work flexibly and at other sites when required
- Ability and willingness to undertake further training as necessary
Qualifications
Essential
- Level 3 Food Hygiene Certificate
- ILM certificate NVQ 3 in catering subject/equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Liverpool University Hospital
Mount Vernon Street
Liverpool
L7 8YE
United Kingdom
