Clerical Admin Assistant
- NHS
- Part Time
- Stoke-on-Trent
- 25272.00 a year
Job Description
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Main duties of the job
The post holder will be required to assist in the delivery of a comprehensive administrative service to support nursing staff within the Breast department.
An exciting opportunity has arisen for an Clerical Administration Assistant based at UHNM , Breast Care Department for both Stoke and County site. The role is to support the BCN team and the Breast Navigators to provide an efficient, comprehensive service. You will ensure that patients are supported efficiently throughout their pathway.
The Post holder will be responsible for the administration of nurse led clinics and day case lists which includes booking of appointments, preparation of nursing notes and patient information packs, booking in and out of clinics and running day case lists.
The post holder will also be responsible for coordinating the BCN Teams contribution to the twice weekly Breast MDT meetings to ensure cancer targets are maintained.
The BCN team can receive up to 25 helpline calls per day from patients, carers and professionals. The post holder will be directly interacting with patients on a daily basis both face to face and triaging helpline calls and providing appropriate responses to simple enquiries.
The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Qualifications
Essential
- Good general education to include GCSE or equivalent in English and Mathematics
Desirable
- NVQ2/RSA2 word processing or equivalent
Experience
Essential
- Experience and knowledge of using Microsoft Packages - Word, Excel and Outlook
- Experience of telephone communication with a wide range of individuals and organisations
- Experience of working with patients and/or customers
Desirable
- Relevant experience in a similar administrative role within the NHS
- Experience of working with CareFlow, iPortal and Choose and Book
- Experience of working in an Acute Trust
Knowledge and Skills
Essential
- Knowledge of Microsoft Office package.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Newcastle Road
Stoke-on-Trent
ST4 6QG
United Kingdom
